Analytical skills; Depth in PC skills; Ability to work with little or no assistance; Good level of team playing; Ability to work under pressure; Ability to apply ownership approach to my job; Good inter/intra personal skills; Good in decision making & negotiation; Good level of confidence and integrity; Good communication and writing proficiency.
Mentored and supervised a team of 20+ consultants on how to effectively handle customer communications Oversaw the implementation and migration of data from Siebel CRM software to Microsoft Dynamics365 CRM Conducted weekly status meetings with stakeholders on project progress and issues/risks encountered Developed detailed project plans that included scope definition, schedule development, risk analysis, and resource requirements Seize opportunities to upsell products when the needs arise Worked with cross-functional teams in setting up CX structures and processes, as well as facilitating workshops to identify requirements and scope out projects. Authorization of Approval rule maintenance, Customer account access, Customer preferences, User account access, Transactions Limit maintenance, Hard Token setup, Email and mobile number maintenance for OTP on Omnilite Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines and requirements, ensuring efficiency and economy of resources Authorization of Users Profile Reset / Unlock on the Internet banking platform Daily and weekly report rendering on the activities of the team to the Management Activation and deactivation of Customers profile on the cellulant platform
Job description Answer incoming calls and respond to customer's emails across the affiliates Management and resolve customer complaints using platforms such as master card payment gateway service, Prime, Postilion, alliance access/entry 7.3 Sell bank products and place customer orders in the computer system Identify and escalate issues to appropriate unit across the affiliate Provide product and service information to customers Seize opportunities to upsell products when the needs arise Familiarity with CRM systems and practices Approval rule maintenance, Customer account access, Customer preferences, User account access, Transactions Limit maintenance, Hard Token setup, Email and mobile number maintenance for OTP on Omnilite Subscriber file/bill upload, Maintaining of exchange rate Inter affiliate Transactions, Corporate admin set-up, creation of report for transactions at the corporate end, Assisting users with token generation and assignment, Assisting users with account setup issues, Product Setup, setting up exchange rules for regional collection on Bank Collect Search for status of swift transactions processed through Omniflow Release Fund, Handling Request For Payment Breakdown, Handling Queries on Missing Payments or Unreconciled Transaction, Handling Merchant Queries and Complaints, Merchant Account Maintenance, Handling Request For Statement, Transaction search and Investigation on Prime 4 and MIGS/MPGS/Cybersource Portal Transaction Search and investigation, User Profile Reset / Unlock on Omniplus and Omni Profile creation, Manage Agents, Manage Agent Terminals, Change Password, Affiliate/Agent GL Management, Affiliate Limit Management, Agent Charge Management, Agent Deactivation, Transaction Viewing on Agency app Profile creation, Manage Merchants, Manage Merchant Terminals, Change Password, Transaction Viewing on Merchant app Feedback management on Customer Intelligence suite webpage
Job description Posting of transfers Monthly GL proof Money transfer through Nigeria Interbank Settlement(NIBS) Filling of customers mandate file accordingly Reactivation of dormant accounts Report rendering as at when due Periodic updating of customers data on the system (KYC) Bank verification number registration and linkage for new and existing customers Relationship management POS transactions ATM Custodian Remittance Services SAP Ariba
Job description: In depth research on series of consumer goods Marketing new consumer goods to the populace Daily training of team members on strategies to be used on the field Ensuring all GPS devices are in a good working condition End of the day daily reporting
Job description: Impacting mathematical knowledge on the students Ensuring mathematical projects are been exhibited Developing students new learning approach towards mathematics Day to day maintenance of the computer laboratory Troubleshooting and repairing of electrical faults Ensuring solar panels and inverters are in good working condition
Job description: Impacting mathematical knowledge on the students Ensuring mathematical projects are been exhibited Developing students new learning approach towards mathematics Day to day maintenance of the computer laboratory Troubleshooting and repairing of electrical faults Ensuring solar panels and inverters are in good working condition
Job Description: Repair and maintenance of industrial electrical equipments Conduit and surface wiring of new storage warehouses Daily training from my supervisors
Good team player, hardworking and reliable on the job