Senior Retail Director with a 22-year track record of high impact operational and strategic improvement in the luxury sector, with deep skills and understanding of client behaviour, including visual merchandising and store management with extensive international exposure. Familiar and fluent at managing stakeholders at all levels, a consummate collaborator trusted to execute transformational change to deliver significant and lasting commercial benefit. Adept at multi-channel global operations via mainline, outlet, airport and concession sites. A persuasive and inspiring leader, culturally sensitive and able to drive top levels of team and individual performance, with a history of developing staff to achieve significant career progression and in-house promotion.
To be discussed
Open to Full time or Part time work
Customer Experience Director
Mar 2022 - Present
Leading team of 50 IT professionals across store technology, key digital products (DSV, B2B, EDI & Marketplaces) and change programmes. Defining and executing Customer Road Map in line with commercial...
Volunteer Director & Board Member
Britcross (British Red Cross)
Nov 2020 - Present
Volunteer Director and Board Member for Britcross, trading subsidiary of the British Red Cross.
Head of Global Retail Operations
Nov 2020 - Jul 2021
Key Retail Operations leader, defining and executing operations excellence strategy in line with commercial targets. Leading a cross functional team for the retail excellence evolution, focusing on cl...
Director of Retail Standards & Operations - Global
Aug 2017 - Nov 2020
Key Retail Excellence leader, defined and executed strategy and roadmap in line with commercial and business targets, identified areas of opportunity and executed changes, provided key communications ...
Director of Retail Programme Delivery - Global
Oct 2016 - Aug 2017
Led team of 5 in the planning, development and delivery of a variety of key strategic retail projects ensuring a globally consistent approach. Streamlined project communication to retail partners thro...
Leadership & Management
Corporate Business Strategy
Coaching & Development
Lean Six Sigma - LSS
2020 to 2020
2019 to 2019
BSc Retail Management
1993 to 1997