Customer-focused retail professional with well-thought out business strategies to drive sales and boost customer satisfaction. Highly experienced in retail management with focus on exceeding sales targets. Proven track record in managing large and diverse teams through mentorship and nurturing. Experienced in conceptualising customer-centric store designs while simultaneously optimising current techniques. Adept in new business acquisition while maintaining and enhancing relationships with current business partners. Excellent communicator with hands on approach when engaging with clients and employees.
-Leading the store team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided through clientelling and personal tailoring. -Managing stock levels and making key decisions about stock control to minimise loss.Ensuring that promotions, sales and merchandising instructions are carried out to expected standards -Implement the strategic planning and major operational and commercial activities of the sales area, responsible for the sales performance and create a people first working environment within the store. -Collaborate with all functions in the area team, contribute and develop an efficient information- and workflow and work towards the set long- and short-term goals -Collaborate with team and follow-up of the sales strategy to the managers/store teams, to secure objectives and align with regional goals -Steer and grow Managers to grow the business, guide through the whole employee life cycle, secure an excellent direct and indirect customer service within the area, through securing operations, standards and trainings -Work with the Area HR to implement an appropriate staff structure in your stores, to secure operations can be handled with quality and efficiency on investigations and Disciplinaries -Collaborate with the Area Visual manager to ensure all sales campaigns are carried out in accordance with company guidelines and secure a high standard of visual merchandising, support and challenge to optimise store layouts to drive selling and commerciality.
Launching and setting up a completely brand new store in the heart of the banking district Canary Wharf. Accountable for delivering on PRS and Samsung goals. Inspiring exceptional customer service through training developing and updating on current and new devices. Creating an exceptional operations plan for new product launches Driving operational excellence throughout the store and in the engineering workshop. Being resourceful and working with the shopping centre to drive traffic and footfall into store using their website and marketing spaces. Ensuring all the right parts we bought and audited weekly basis to ensure quick turnaround around to deliver on KPI's ...
Leading a portfolio of stores and coach a team of store managers to deliver optimal customer and employee experience. -Accountable for managing 16 stores in Greater London and the City. -Turnover of multimillion £ business by driving consistency of company initiatives. -45 managers reporting to me and a workforce of 400+ employees -Operational excellence to maximise producitivity. -Merchandising execution through planning and store visits. -Commercial decisions taking daily to drive sales by maximises opportunities to increase profit. -Analysing the P&L and by control costs to achieve the best possible bottom line. -Engaging employees by training and development. Creating a succession plan and setting clear goals to supports any skill gaps. -Partnering with the District visual coordinator to enhance the look and feel of every store by challenging store layout and visual standards. -Collaborating with business to implement new ideas for concept stores, ensuring that new projects are continuously monitored. -Strategic planning by taking the lead to improve traffic and conversion in stores by implements key service levels consistent. -Recruiting, onboarding and mentoring -Community support by engaged the region to participate in volunteer rally’s and fundraising.
Store manager Regent Str
Westfield White City
Oxford Street Flagship, Covent Garden, Brompton Rd
Covent Garden
In my role as a Department Manager, I serve as the driving force for my business area and team. My focus is on delivering an exceptional customer experience while consistently achieving sales and profit targets. My leadership centers around fostering teamwork and providing guidance to empower my team to thrive and grow. Cultivating strong relationships with stakeholders throughout the organisation is key to driving success for both my team and department.
Regent Str flagship and Selfridges concession