A Senior Account Manager with a proven ability to build and maintain relationship with clients and contractors and also providing with high-quality support overall. With three years of experience in fast-paced environment and managing a Sales team of three. Working closely with the directors to develop effective plans to achieve long-term account and business growth.
Building rapport with colleagues and providing excellent customer service to both clients and contractors •Attended industry shows and networking events to build relationships with new clients and maintain a loyal client base •Developed and implemented successful strategies designed to increase company awareness, sales and clients. •Managing and training sales team of 3 •Ensured business and sales growth by proactively cold calling, emailing and visiting leads •Offered proactive resolutions while driving actionable responses to questions, concerns, or challenges •Dealing with over 200 contractors in a week •Handling reports •Sharing knowledge by reading professional publication with the whole team
Managing agencies from all across the UK •My main responsibility was to connect and maintain relationship with the consultants as well as the contractors •Working closely with the directors •Communicating with new contractors (explaining how we operate) •Assisting contractors and consultants with further enquires •Sending out end of the day reports •Connecting with potential clients by growing, maintaining and leveraging networks •Recording correct details on CRM system •Protecting sensitive confidential information •Growing personal network •Communicating with agencies / updating consultants •Maintaining a close relationship with consultants •Attending events and providing feedback and information •Using variety of styles to persuade or negotiate •Supporting contractor care team with payroll / tax code enquires
This enabled me to expand connections and gain more experience & knowledge •Daily Sales Report for board members & divisional managers •Compile Sunday trade reports for all directors •Processing schedule on the Clockwise system for payroll •Payroll & Overtime sheets update for on-board team members & DM - 4pm deadline •HR Pack to be sent to relevant area's Sales manager & Department managers •This pack contains absence report, lateness report & manual clockwise report •Creating Induction Pack for new DM/SM (every 2-3weeks) ensuring they meet & greet all •DM/SM's across the business and understand what their roles are •Travel/accommodation requests to be booked matching their requests •Incentive (gift card) requests processed Store Approval •Store approval forms to be checked (all info to be filled) •SA forms to be inputted on to MWD related to the brands •Generate an ID and send it to relevant DM + induction team •To be sure they attended the induction that was given or to be re-scheduled •Follow up on any outstanding SA forms •Keep the tracker up to date
We take on the responsibility to tailor to our clients' needs ensuring an excellent customer service •Our clients range is from high profiled people and royal families from across the world •It enabled me to further improve my organisation skills and also gained respect for other •Arranging car bookings to their destination •Handling deliveries within central London •Assisting with shopping as well as booking appointments with Personal Shopping •Ordering foods and refreshments e.g •Restaurants/salons •Assisting with client's VAT forms •Ensuring the VIP database is updated