15 years of experience within the Luxury industry especially in People Development and Retail Excellence. Expert to define, design and deploy the L&D strategies that encompass the brands' strategic vision by developing a Training plan from strategy to activation on specifics goals : Product, Commercial, Performance, HR development and Digital Passionate about HR Development and Neurosciences, I am certified to the Process Communication Model and NLP Model (Neuro-Linguistic Programming)
Head of the WW Balmain Academy (AMERICAS, EMEA & APAC zones), (43 Boutiques/ 340 POS) - HQ role reporting directly to Comex members - Steering committee with the CEO - Management of regional Trainers and creation of a WW Trainers’ community: Animate and leverage the Trainers’s team to ensure consistent execution of Worldwide initiatives - Responsible of the internal staff communication HQ and Retail - scope WW through a digital app - Responsible for defining the Global learning strategy: From Training plan to activation in different formats (Classroom, E-learning app', Training Kit…). Training program that encompass the brands' strategic objectives: - Product Trainings: All lines: Seasonal collections (Fashion show & pre-collections), Licenses (Balmain Beauty, Eyewear, Kids…), Capsules & Collabs, Key Launches, Heritage and Brand - Retail Trainings: Selling Ceremony, Retail Excellence (CRM, VM, Operations), Performance - HR: Retail on Boarding Program, Employee engagment
- Learning & Development strategy for France & Monaco aligned to Business, Brand and People ambitions - Client experience management from the mystery shoppings agency to targets achievement by stores - Creation of new in-store training activities to empower people on both client experience and products - Scope: Product, Client Experience, Business Dev. & Digital
Reporting directly to the CEO Le Monde des 5 Fleurs is a consulting firm specialized in Luxury Retail : Working in close partnership with HQ, HR and Retail Departments my role is to create trainings according to the business strategy and the key company’s priorities: from the development and designing of the contents to the facilitation of the training The second part of my role is to deploy in-store Retail Excellence projects, engage the Retail teams to boost the performance & the Client experience - Scope : Business development & Performance, Retail Excellence, Profiling, Client Experience and Marketing - Clients: LVMH, KERING, RICHEMONT, CHANEL, HERMES, AUDEMARS PIGUET, BURBERRY, ISABEL MARANT…
Management (9 people)
Co-writer of « E-reputation of luxury brands on Social Media"