Humayra Khanom

Retail Sales Assistant

An adaptable retail professional, with considerable experience from roles at Abru and Buzz Grill. Skilled in customer service, problem-solving, and cash handling, I excel in various shop floor positions. My flexibility and strong work ethic make me an asset to any fast-paced retail environment.

Previous Brands
Buzz Grill
Home Instead
Human Appeal
Work Experience
Event Organiser volunteer
Apr ‘23 - Nov ‘23
Human Appeal

• Planned and efficiently organised activities, details and timelines for large- and small-scale events. • Managed a team of volunteers as I was a team leader in both my events. • Delegated diverse tasks to team members, ensuring seamless execution of the event. • Handled customers in a warm and friendly manner, making sure customer satisfaction was at the highest by assisting them with their needs and enquires. • Assisted in event setup, organizing the layout, arranging stands, and positioning chairs. • Maintained excellent communication with both higher-ups and colleagues, promptly addressing changes and concerns. • supervised a team of 10 people

Takeaway Assistant
Jul ‘22 - May ‘23
Buzz Grill

• Communicated clearly with customers to calmly manage complaints address order queries and handle menu concerns. • Regularly communicated with kitchen staff to maintain smooth front of house operations, minimising potential delivery delays. • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards. • Warmly greeted guests upon arrival to create welcoming atmosphere. • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.

Care Home Assistant
Dec ‘21 - Mar ‘22
Home Instead

• Helped residents with daily hygiene including washing, dressing and bathing. • Monitored physical and emotional wellbeing of individuals, reporting changes to care managers. • Assisted with medication needs, including measuring and administering, with client's consent. • Kept track of health and behaviour progress, recording assessments for medical review. • Planned social and physical activities to support mental wellbeing. • Increased client's well being by planning exciting activities, engaging in friendly conversion and providing attentive • Encouraged independence by allowing clients to do as much as possible, offering support where needed. • Used hoists and other aids to assist with client mobility needs, including lifting, standing and transporting. • Attended to over 5 clients simultaneously.

Retail Sales Assistant
Jun ‘19 - Oct ‘20

• Resolved customer complaints and process issues with proactive problem-solving skills. • Quickly cultivated excellent customer relationships by providing helpful, friendly and attentive customer service. • Performed closing duties such as cleaning windows, mopping floors, sanitising tills and sweeping. • Kept product displays clean, presentable and stunning by conducting visual merchandising tasks and deep cleans. • Received, processed, and organised deliveries within tight deadlines. • Ensured stores held sufficient supplies by counting stock on shelves and in storerooms. • Used clever sales and upselling techniques to increase store purchases in higher-value items. • Recommended optimal merchandise based on customer needs and desires • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.

Retail Experience
Retail Category
High street
High-end luxury
Work Environment
Department store
Shopping centre
High street store
Flagship store
Travel retail
Product Category
Leather goods
Watches & Jewelry
Beauty & Fragrances
Complaint handling
Client Help
Client Advising
Cash register
Returns & Exchanges
Online orders fulfilment
Product labelling
Product setup
Stock control
Stockroom management
Order preparation
Store Maintenance
Open/closing store
Education & Training
Mayfield Ilford
‘21 - ‘24
A-Levels, Extended Science, Business
Mayfield Ilford
‘16 - ‘21