Passionate about retail for 30 years, my mind setting is to create the positive synergies allowing teams to achieve their objectives.
This is reason why I did set up 4 fundamental topics for teams to improve every day and achieve our goals:
CUSTOMER CENTRICITY MIND SET (Nothing but the customer):
• Focus on the floor to understand the customers’ expectations (NPS).
• Always moving in order to understand customers’ expectations, different markets to find bespoke solutions.
• Selling ceremony to ensure the best customer experience.
• Ready to wear, ready to share, ready to dare perspective.
• CRM segmentation, proficiency about clienteling rules.
CLIENT ADVISOR MIND SET (Retail Excellence):
• Knowing how to drive skills and to knowledge in order to always be able to understand the wishes of the clientele.
• Monitoring all the process of selling ceremony and the ability to give confidence to the teams. In order to know how to create the unexpected with new and loyal customers.
• Strong follow-up about all the performances (KPI/staff ranking/rep retail/….).
• Strong DNA heritage, knowledge of the perfect rituals.
COLLECTION (Offer/ Competitors):
• Monitor all the product training for a perfect mastery of knowledge.
• Understanding about best sellers, slow movers, sell through….to implement the best storytelling, merchandising and best practices.
• Ability to analyse the right competitors to set up the best customer centricity boost plan.
• Retail is detail, concept of interest and benefit for the client. Passionate about alterations, made to order, made to measure and the bespoke world.
CARE (Create the perfect team):
• A leadership that is based on a quality of listening linked to a daily benevolence.
• Leadership by exemplarity. The notion of &: demanding & benevolent.
• Daily and precise monitoring of everyone. In order to increase skills and make people grow.
• Conviction that it is our teams who will enable us to make the difference.
• Passion can do.
Open to relocation
Open to Full-time work
Giorgio Armani & Emporio Armani
Jan 2021 - Mar 2022
6 GA stores in France / 1 store in Belgium 4 EA stores in France / 2 stores in Belgium / 1 in Netherland 5 new corners in Galeries Lafayette / 5 corners DMS in De Bijenkorf
Retail Manager France Benelux ended March 2022
Feb 2013 - Mar 2022
Please find all the details on my resume.
At your disposal if you have any queries.
Giorgio Armani & Emporio Armani
Jul 2018 - Jul 2020
6 GA stores in France / 1 store in Belgium 4 EA stores in France / 2 stores in Belgium / 1 in Netherland Retail Manager France GIORGIO ARMANI & EMPORIO ARMANI 6 GA stores 4 EA stores Retail coordinato...
Feb 2013 - Jul 2016
Sales consultant training with a special floor management In charge of all the reporting KPI In charge of the Su Misura (made to measure) and all the made to order Directly involved in every steps of ...
Nov 2010 - Feb 2013
Directly involved in every steps and operational tasks essential in opening the 300Sq meter store. In charge of managing both Women's and Men's RTW and accessories collections (shoes, handbags, etc......
customer centric nps
Made to Measure