The Senior Facilities and Security Manager leads facilities operations, regulatory compliance (health & safety and fire safety), and security across all retail locations and the Head Office, while providing support on straightforward risk management and insurance matters.

The role focuses on safeguarding the business, its people, assets, and reputation by ensuring every location is safe, compliant, and operating to luxury retail standards. With the support of a Facilities Manager, the role will take ownership of maintaining exceptionally high standards across all facilities operations. Working closely with Retail, Operations, HR, and Inventory teams, the role ensures a safe, secure, compliant, and resilient operating environment aligned with luxury retail standards.

RESPONSIBILITIES:

Facilities Coordination & Operational Oversight

• Provide strategic oversight of facilities standards and operational readiness across all retail and office locations.

• Work closely with Facilities Manager reporting into this role to ensure stores and offices are appropriately equipped and supported to operate effectively.

• Oversee planned and reactive maintenance at a governance level, ensuring appropriate prioritisation and escalation.

• Act as the senior escalation point for facilities‐related risks and operational issues and risks.

• Maintain governance and performance oversight of contractors, service providers, and service‐level expectations.

• Partner with IT, HR, VM, and Projects teams to ensure facilities considerations are integrated into store updates, refits, and operational changes.

Security

• Own and continuously improve the security strategy and governance framework across all locations, ensuring best‐in class standards are maintained.

• Oversee rota planning and performance of third‐party security providers.

• Build strong, collaborative relationships between Retail teams and security partners to ensure teams feel protected and supported.

• Lead security awareness and training programmes across the business.

• Act as the escalation point for all security incidents, supporting investigations and ensuring appropriate follow‐up.

• Provide leadership and oversight for events, high‐risk activities, and special projects as required.

Health & Safety

• Provide senior oversight of Health & Safety across all locations, ensuring frameworks, policies, and processes are applied consistently.

• Work with external H&S consultants and internal committees to maintain compliance with legal and regulatory requirements.

• Oversee statutory safety roles including fire wardens, first aiders, and emergency response responsibilities.

• Lead crisis management activity in the event of serious incidents, ensuring clear communication, coordination, and follow‐up.

Planning & Projects

• Support office moves and space planning in line with business growth.

• Partner with project teams on new store openings and real estate developments, with a focus on risk, security, and compliance readiness.

Insurance & Risk Management

(Support the Director of Operations as needed)

• Provide administrative support for insurance documentation, renewal preparation, and information collation at the request of the Director of Operations.

• Assist with gathering operational data required for insurance activities (e.g., audits, renewals, incident

logs).

• Support basic coordination with brokers and insurers, escalating all strategic or coverage-related matters to the Director of Operations.

• Maintain simple tracking of policy dates, required submissions, and documentation accuracy.

• Assist with incident reporting and follow-up documentation to support broader risk management

processes.

• Escalate any observed emerging risks or compliance concerns to the Director of Operations for review.

IDEAL CANDIDATE

• Attention to detail and strong aesthetic for luxury retail standards.

• Strong communication and organisational skills

• Strong work ethic

• Ability to lead and roll your sleeves up and get involved

• Detailed oriented

• Ability to multitask and prioritise

• Ability to work under pressure and to tight deadlines.

• Team player with the ability to develop strong partnerships.

• Possess impeccable levels of integrity, and professionalism in all business dealings.