Responsibilities

• Retail Excellence – Execute exceptional retail performance to ensure sales and service
• Develop & execute an annual sales plan to deliver the store sales target whilst meeting budget
• Understand & analyze the business needs, productivity and KPIs and provide business insights
• Drive the daily performance animation through effective communication at the store and SP level
• Lead the execution of retail excellence standards
• Partner with key stakeholders to leverage the knowledge of competitor activity and sales opportunities
• Operational Excellence – Execute exceptional operational performance to ensure the quality and quantity of stock
• Identify & elevate stocks and merchandising needs to drive growth through product assortment and presentation optimization
• Own compliance with store operations, health and safety, maintenance and store environment
• Team leadership and planning – improve the business value through leading talent/ individuals/ teams and the optimization of resources
• Align resources to reflect the store needs; traffic, client profile and product potential
• Conduct daily and monthly team meetings to motivate and engage the team
• Talent Management – acquisition, retention, development and engagement of teams and individuals
• Recruit and develop the talent pipeline and build succession plans
• Build and develop best-in-class client-centric teams, assess team capabilities & build robust development plans
• Address and action performance management issues in a timely manner through consistent feedback
• Client Experience – Elevate in-store experience consistently delivering memorable moments
• Identify and activate new client sources (third party/mall partnerships), with a focus on HNWC
• Coach and monitor team cultivation practices with CRM
• Execute events in partnership with PR & gain business alignment with a commercial goal
• Client Development – Deepen the relationship with our customers to drive lifetime loyalty and spend
• Ensure the highest levels of in-store luxury experience at all times
• Manage customers' issues/complaints

Qualifications

• A minimum of 3-5 years of sales management experience within retail or luxury retail or relevant customer-related experience
• Proven track record in people management, coaching, customer development, sales generation and achievement of sales results
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.)
• Willingness to work non-traditional business hours including evenings, weekends and holidays
• Superior communication skills, both verbal and written, as well as interpersonal skills using positive leadership models
• Proven ability to work in a fast-paced, changing environment
• Proficiency in Microsoft Word, Excel, Outlook, Visio, PowerPoint, Client tracking systems and Point of Sales (POS) system
• Ability to present a business strategy to audiences utilizing current technology with strong professional presentation skills
• Through professional presence and behaviors, the ability to inspire trust, and integrity, influence client and staff members
• Dynamic team player with the ability to positively motivate staff and network locally and regionally to build relationships
• Must have the authorization to work in Germany
• Must have a strong command of the German and English languages and additional language skills preferred