You will be responsible for creating an outstanding first impression with our users through comprehensive onboarding journeys. You will be responsible for identifying, sourcing and onboarding influencers and experts from within the social media world of luxury, fashion and beauty as well as vetting applicants to join the community. Additionally, you will be developing creative strategies to increase user engagement, retention and loyalty by providing best practice tips and advice. This role provides a unique opportunity to contribute in meaningful ways to our fast growing company with ambitious growth plans and to make sure each new user has an exciting journey ahead.

Responsibilities

• Source top influencers and experts from Instagram, TikTok and YouTube with a focus on luxury, fashion and beauty
• Vet signups to ensure they are the right level of talent within the Influencer & Expert user categories
• Plan and coordinate onboarding sessions for these users, ensuring the experience is seamless and people can get up to speed in the platform quickly
• Develop creative initiatives to increase user engagement on the platform by sharing best practice
• Monitor users' progress during their onboarding and provide support to new users as needed
• You may be responsible for creating comprehensive onboarding materials that can be used by new users
• Establish meaningful relationships with new users and remain in contact with them throughout their onboarding journey
• Collaborate with the Founder to strategise the best possible onboarding experience for users
• Make improvements based on user feedback

Requirements

• The ideal candidate will have worked within an Influencer marketing capacity and managed a team before.
• You will likely have worked within an agency environment sourcing and coordinating activity with talent
• You should have a good understanding of the latest trends in beauty and fashion across all demographics
• This role has a strong reliance on client service and so we expect you to have excellent communication skills
• We expect you to build relationships with new users that will help them make full use of the platform and stay engaged
• You should be organised and adept at multitasking while providing exceptional customer service
• We expect you to take initiative when appropriate and provide valuable feedback where necessary