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Store Director

Full-time

Unknown location

Responsible for overall management and operations of the store, staff, merchandise and customer service. The Store Director is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

Level

Manager

 STORE DIRECTOR Job Responsibilities 

Sales Generation: 

  • Meet sales goals 
  • Analyse sales reports and data to determine the needs of the business and set business strategies 
  • Set individual sales goals for sales associates, ensuring goals reflect store business goals 
  • Continuously motivate sales staff to meet assigned sales and productivity goals 
  • Support the development associate selling techniques, ensuring utilization of elevated levels of service to      maximize sales 
  • Demonstrate sales leadership for staff by playing an active role on the selling floor 
  • Collaborate with Supervisor and Marketing team to identify marketing opportunities to support sales 
  • Develop events/incentives that will continue to grow the customer base, with particular emphasis on building      local market presence 

Customer Service: 

  • Ensure all associates provide the highest level of customer service to build a strong local and international, repeat customer base.
  • Manage client database and utilize information to increase sales and client contact 
  • Resolve all client problems and complaints quickly and effectively 
  • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise 
  • Initiate and manage all special events inclusive of collection previews, client events, sale events, etc. 
  • Empower associates to make decisions in the customer’s best interest that also support the company’s      philosophy 

Operations: 

  • Ensure facility maintenance, presentation and organization 
  • Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash.      Control store expenses and maintain budgets, continually striving to reduce costs 
  • Schedule associates to maintain adequate floor coverage while maintaining payroll budgets 
  • Ensure deliveries are properly processed in a timely manner 
  • Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures 
  • Meet inventory accuracy and shrink      requirements 
  • Ensure staff is trained in all areas of appropriate POS usage and maintenance 
  • Understand and properly execute all management POS functions 
  • Support, promote and assume responsibility for loss prevention in all areas of risk management,  physical security, store cash controls, inventory management, inter-store communication.
  • Build and maintain good communication with members of the corporate office and other stores 

Merchandising/Visual: 

  • Implement and maintain all merchandising directives and ensure execution of effective merchandising      strategies 
  • Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store 
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times 
  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction 
  • Identify and communicate product concerns in a timely manner 

Human Resources: 

  • Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel.
  • Support, implement and provide follow-up for all training programs, seminars, etc.
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results 
  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary 
  • Ensure image and grooming  standards are professional, reflective of the brand image and adhered to at all times 

Desired Skills/Experience: 

  • Minimum 5 years retail experience with 2-3 years in-store management.
  • Proficient with Microsoft Office software including Word, Excel, PowerPoint and Outlook 
  • Ability to analyse selling reports and react quickly to the business trends 
  • Strong verbal and written communication skills and excellent organizational skills 
  • Flexibility to work a retail schedule, which includes evening, weekends and holidays 
  • Entrepreneurial drive 

Direct Reports: Assistant Store Director, Supervisors, Senior Sales Associates, Sales Associates 

Level

Manager

Responsible for overall management and operations of the store, staff, merchandise and customer service. The Store Director is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

 STORE DIRECTOR Job Responsibilities 

Sales Generation: 

  • Meet sales goals 
  • Analyse sales reports and data to determine the needs of the business and set business strategies 
  • Set individual sales goals for sales associates, ensuring goals reflect store business goals 
  • Continuously motivate sales staff to meet assigned sales and productivity goals 
  • Support the development associate selling techniques, ensuring utilization of elevated levels of service to      maximize sales 
  • Demonstrate sales leadership for staff by playing an active role on the selling floor 
  • Collaborate with Supervisor and Marketing team to identify marketing opportunities to support sales 
  • Develop events/incentives that will continue to grow the customer base, with particular emphasis on building      local market presence 

Customer Service: 

  • Ensure all associates provide the highest level of customer service to build a strong local and international, repeat customer base.
  • Manage client database and utilize information to increase sales and client contact 
  • Resolve all client problems and complaints quickly and effectively 
  • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise 
  • Initiate and manage all special events inclusive of collection previews, client events, sale events, etc. 
  • Empower associates to make decisions in the customer’s best interest that also support the company’s      philosophy 

Operations: 

  • Ensure facility maintenance, presentation and organization 
  • Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash.      Control store expenses and maintain budgets, continually striving to reduce costs 
  • Schedule associates to maintain adequate floor coverage while maintaining payroll budgets 
  • Ensure deliveries are properly processed in a timely manner 
  • Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures 
  • Meet inventory accuracy and shrink      requirements 
  • Ensure staff is trained in all areas of appropriate POS usage and maintenance 
  • Understand and properly execute all management POS functions 
  • Support, promote and assume responsibility for loss prevention in all areas of risk management,  physical security, store cash controls, inventory management, inter-store communication.
  • Build and maintain good communication with members of the corporate office and other stores 

Merchandising/Visual: 

  • Implement and maintain all merchandising directives and ensure execution of effective merchandising      strategies 
  • Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store 
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times 
  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction 
  • Identify and communicate product concerns in a timely manner 

Human Resources: 

  • Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel.
  • Support, implement and provide follow-up for all training programs, seminars, etc.
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results 
  • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary 
  • Ensure image and grooming  standards are professional, reflective of the brand image and adhered to at all times 

Desired Skills/Experience: 

  • Minimum 5 years retail experience with 2-3 years in-store management.
  • Proficient with Microsoft Office software including Word, Excel, PowerPoint and Outlook 
  • Ability to analyse selling reports and react quickly to the business trends 
  • Strong verbal and written communication skills and excellent organizational skills 
  • Flexibility to work a retail schedule, which includes evening, weekends and holidays 
  • Entrepreneurial drive 

Direct Reports: Assistant Store Director, Supervisors, Senior Sales Associates, Sales Associates 

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