STORE DIRECTOR Job Responsibilities 

Sales Generation: 

• Meet sales goals 
• Analyse sales reports and data to determine the needs of the business and set business strategies 
• Set individual sales goals for sales associates, ensuring goals reflect store business goals 
• Continuously motivate sales staff to meet assigned sales and productivity goals 
• Support the development associate selling techniques, ensuring utilization of elevated levels of service to      maximize sales 
• Demonstrate sales leadership for staff by playing an active role on the selling floor 
• Collaborate with Supervisor and Marketing team to identify marketing opportunities to support sales 
• Develop events/incentives that will continue to grow the customer base, with particular emphasis on building      local market presence 

Customer Service: 

• Ensure all associates provide the highest level of customer service to build a strong local and international, repeat customer base.
• Manage client database and utilize information to increase sales and client contact 
• Resolve all client problems and complaints quickly and effectively 
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise 
• Initiate and manage all special events inclusive of collection previews, client events, sale events, etc. 
• Empower associates to make decisions in the customer’s best interest that also support the company’s      philosophy 

Operations: 

• Ensure facility maintenance, presentation and organization 
• Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash.      Control store expenses and maintain budgets, continually striving to reduce costs 
• Schedule associates to maintain adequate floor coverage while maintaining payroll budgets 
• Ensure deliveries are properly processed in a timely manner 
• Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures 
• Meet inventory accuracy and shrink      requirements 
• Ensure staff is trained in all areas of appropriate POS usage and maintenance 
• Understand and properly execute all management POS functions 
• Support, promote and assume responsibility for loss prevention in all areas of risk management,  physical security, store cash controls, inventory management, inter-store communication.
• Build and maintain good communication with members of the corporate office and other stores 

Merchandising/Visual: 

• Implement and maintain all merchandising directives and ensure execution of effective merchandising      strategies 
• Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store 
• Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times 
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction 
• Identify and communicate product concerns in a timely manner 

Human Resources: 

• Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel.
• Support, implement and provide follow-up for all training programs, seminars, etc.
• Continually evaluate the performance of each associate and provide constant feedback to ensure results 
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary 
• Ensure image and grooming  standards are professional, reflective of the brand image and adhered to at all times 

Desired Skills/Experience: 

• Minimum 5 years retail experience with 2-3 years in-store management.
• Proficient with Microsoft Office software including Word, Excel, PowerPoint and Outlook 
• Ability to analyse selling reports and react quickly to the business trends 
• Strong verbal and written communication skills and excellent organizational skills 
• Flexibility to work a retail schedule, which includes evening, weekends and holidays 
• Entrepreneurial drive 

Direct Reports: Assistant Store Director, Supervisors, Senior Sales Associates, Sales Associates