Job Responsibilities include:
Team Management & People Development
Under the supervision of the Boutique Manager, designs the optimum organization:
- Drives performance, motivates and reinforces engagement
- Ensures the day-to-day management, training, coaching, and animation of a part of the sales staff
Boutique Operations
- Ensures the implementation and respect of all group, Maison, and boutique policies, procedures, and guidelines
- Ensure the implementation and respect of Visual Merchandising guidelines
- Ensures that the section of the boutique and its counters are in a perfect condition
- Is responsible for the availability, knowledge, and use of client and sales tools
- Assists the Boutique Management with boutique reports
- Participates in inventories and ensures full brand compliance
Boutique performance management
- Assists the Boutique Management with the definition, implementation, and monitoring of action plans to achieve Maison, boutique, and category sales targets
Sales Achievements & Client Portfolio Development
- Ensures a unique and exceptional client experience before, during, and after a sale
- Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
- Adapts according to the clients’ needs and motivations
- Deals with ease during negotiations and with objections
Meets individual and boutique targets, both quantitative and qualitative
- Cultivates a strong client relationship to develop client loyalty and his/her client portfolio
- Participates in client events and acts as an Ambassador of the Maison
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Experience in a luxury environment in a sales and/or management role
- Very good general education, sense for etiquette and presentation
- Strong sense of luxury service, aesthetics, and proactive approach
- Result and action-oriented with a strong entrepreneurial mind-set
- Strong interpersonal skills
- Business acumen
- Good analytical and organizational skills
- Excellent communicator, able to develop a network
- Fluent in local language and English and ideally one more relevant tourist language