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Sales Assistant - Chloe
Richemont
Permanent contract
London, UK

 Responsibilities

  • Deliver exceptional customer service and takes pride in developing long-term relationships.
  • Is aware of CRM targets and actively engages in all actions to reach them.
  • Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe.
  • Knows his/her portfolio of customers, and in particular the VICs he/she handles.
  • Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them.
  • Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
  • Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time.
  • Complies with established Richemont policies and standards.

Requirements

  • You must have excellent communication skills to effectively interact with customers and provide exceptional service.
  • You should have a strong understanding of the Chloe brand, including its products, history, and values.
  • You should have a keen eye for fashion trends and be able to offer styling advice to customers based on their individual preferences.
  • We require you to have strong organisational skills to ensure efficient management of inventory, including restocking and merchandising.
  • We value individuals who can work well within a team environment, collaborating with colleagues to achieve sales targets and deliver a seamless customer experience.
  • A minimum of 2 years of experience working as a Sales Assistant for a Luxury Fashion Brand.
  • An additional language would be beneficial, in particular Mandarin or Arabic.
Level
Coordinator / Executive
Skills
Clienteling (Advanced)
Customer Relationship Management (CRM) (Advanced)
Retail Sales (Advanced)
CRM software ()
Luxury Goods (Intermediate)
Styling (Intermediate)
Target Driven (Advanced)
Languages
English (Fluent)

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