About The Invisible Collection

The Invisible Collection is an online platform that makes customised furniture designed by the world's best designers available for purchase. It also facilitates customisation to make each piece unique.

You will be responsible for fulfilling our Client orders, ensuring service level and an excellent customer experience. We’ll expect you to use your Attention to Detail, Organizational and Problem-Solving skills to ensure we are delivering in time to our Client. In this role, our objective is to make sure business needs and objectives are met: order & shipping lead times, quality, margin and excellent delivery.

Based in our London HQ in Marylebone, you will report into our Head of Operations and will be working closely with our International Sales team, our Suppliers, Shippers and Partners. If you are a motivated and resilient individual who enjoys a challenge, we are interested in speaking with you.

What you'll do

• Prepare and send purchase orders to suppliers and post purchase invoices from our ERP system. Liaise with ateliers to communicate bespoke orders’ requirements and lead times.

• Ensure production is on track at all our local and international suppliers with respect to our quality specifications and bespoke requirements.

• Liaise with suppliers, freight forwarders and shipping lines via email and/or telephone to provide competitive shipping quotes.

• Follow up with suppliers, freight forwarders and shipping lines via email and/or telephone to secure shipping prices and production and shipping lead times.

• Organize packing, crating, pick-ups, shipments, and deliveries of orders from and to around the world.

• Compile all shipping documentation (Commercial Invoices, Packing Lists and Delivery Notes) and send to suppliers, freight forwarders and shipping lines.

• Communicate with internal departments to understand priorities and schedule work.

• Communicate with clients to coordinate exports/imports at customs and organize deliveries.

What we are looking for:

• Fluent in English. Intermediate level in French is preferred.

• 2-3 years’ experience in Logistics

• Strong interest in Luxury & Design.

• Computer literate with valuable experience in Microsoft Office, Outlook Suite

• Must be able to communicate accurately and concisely, whilst having strong analytical, planning, co- ordination, and effective time management skills

• Ability to prioritize, learn quickly and develop in a fast moving, pressurized, international environment.

• Strong customer service skills

While at The Invisible Collection, you’ll enjoy...

• The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.

• The learning. We invest in our leaders and associates. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills.

• The culture. As an ambitious leading e-commerce business, entirely founder-led, our reach is broad, and our impact is global. Yet we grow organically with a test and learn approach. It’s in our DNA to innovate and even disrupt to create the most wonderful shopping experience for our clients. You can unleash your creativity and reach excellency. You can learn and evolve because we empower you to be your best. You can be yourself because you are what sets us apart.