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The Kooples

Sales Associate

Permanent

London, UK

Level

Entry Level / Assistant

Skills

Customer Service (Advanced)

Organization Skills (Advanced)

Sales (Advanced)

Teamwork (Advanced)

Time Management (Advanced)

Languages

English (Fluent)

 

You are attentive to trends with a strong fashion culture and take pleasure to work in a fast-paced environment.

As a brand ambassador, share the vision and image by providing high-quality service to our clientele.

 

 

You will report to a Store Manager/Assistant Manager/Supervisor and be expected to act in the following domains:

 

 

CUSTOMER RELATIONSHIP & SALES

 

Ensure high levels of customer satisfaction through excellent customer service.

 

Take care of customers with enthusiasm and authenticity to retain them and grow the database.

 




Know perfectly the product offer, their features and benefits in order to propose a relevant selection of items adapted to each customer.

 

As a digital ambassador, use the tools provided to offer a seamless & personalized shopping experience (clienteling) to your customers and increase the Digital Impact performance of the store.

 

Achieve turnover and KPIs set by the company.

 

 

 

STORE ACTIVITIES

 

Open & close the store following the company procedures.

 

Follow point-of-sale processes, company standards and procedures. Actively participate in the housekeeping tasks in the store.

 

Maintain outstanding store condition and visual merchandising standards by following the recommendations given by the management team.

 

Ensure a fully stocked store by making replenishments.

 

Handle deliveries, shipping and stock organization.

 

Help with end-of-season returns and inventories.

 

Be responsible for processing cash and card payments.

 

Report discrepancies and problems to the management team.

 

Respect of all company policies and internal regulations including uniform and grooming guidelines.

 

Level

Entry Level / Assistant

Skills

Customer Service (Advanced)

Organization Skills (Advanced)

Sales (Advanced)

Teamwork (Advanced)

Time Management (Advanced)

Languages

English (Fluent)

 

You are attentive to trends with a strong fashion culture and take pleasure to work in a fast-paced environment.

As a brand ambassador, share the vision and image by providing high-quality service to our clientele.

 

 

You will report to a Store Manager/Assistant Manager/Supervisor and be expected to act in the following domains:

 

 

CUSTOMER RELATIONSHIP & SALES

 

Ensure high levels of customer satisfaction through excellent customer service.

 

Take care of customers with enthusiasm and authenticity to retain them and grow the database.

 




Know perfectly the product offer, their features and benefits in order to propose a relevant selection of items adapted to each customer.

 

As a digital ambassador, use the tools provided to offer a seamless & personalized shopping experience (clienteling) to your customers and increase the Digital Impact performance of the store.

 

Achieve turnover and KPIs set by the company.

 

 

 

STORE ACTIVITIES

 

Open & close the store following the company procedures.

 

Follow point-of-sale processes, company standards and procedures. Actively participate in the housekeeping tasks in the store.

 

Maintain outstanding store condition and visual merchandising standards by following the recommendations given by the management team.

 

Ensure a fully stocked store by making replenishments.

 

Handle deliveries, shipping and stock organization.

 

Help with end-of-season returns and inventories.

 

Be responsible for processing cash and card payments.

 

Report discrepancies and problems to the management team.

 

Respect of all company policies and internal regulations including uniform and grooming guidelines.

 

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