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Bridal consultant
Elie Saab
Permanent contract
London, UK

Main responsibilities:

  • Guarantee sales of collection and achievement of quarterly and annual sales targets.
  • Report daily recap of sales and activity.
  • Host appointments with brides and ensure a thorough sales process.
  • Manage sales and fittings on the brand bridal appointment calendar.
  • Respond to all customer inquiries in a timely manner ensuring all questions are answered and appointments are booked accordingly.
  • Cross sell by linking bridal sales to our RTW collections for the bride and her bridal party.
  • Ensure the brand head office bridal merchandising guidelines are represented correctly in the boutique.
  • Ensure proper stocking of all bridal material such as hangers, packaging, and stationery.
  • Follow the brand order policy & procedure in coordination with the head office.
  • Notify the boutique manager of payment transactions and ensure proper processing.
  • Efficiently track orders and follow up as needed.
  • Provide accurate local market and production feedback to management as needed.
  • Periodically propose to the management a seasonal networking strategy targeting local marketing partners (Hotels, Concierge, Jewelry Brands, Wedding Planners etc.) to collaborate with, build brand awareness and bring customers to the store.
  • Planning and organising brand's trunk shows in alignment with the retail department head and other identified stakeholders.
  • Perform other job duties as assigned by the management

The candidate:

  • Strong communication and negotiation skills.
  • High focus on customer care.
  • Highly intuitive and instinctively aware of customer’s needs.
  • Emotionally intelligent and able to adjust approach depending on the situation at hand.
  • Team player focused on a larger team mission.
  • Well-skilled in conflict management.
  • Another language would be an added value.
  • Good computer skills and command of Microsoft Office (Excel, Outlook, Word, and Power Point).
Level
Coordinator / Executive
Skills
Luxury (Advanced)
Sales (Advanced)
client management (Advanced)
costumer service (Advanced)
Languages
English (Fluent)

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