Main responsibilities:

• Guarantee sales of collection and achievement of quarterly and annual sales targets.
• Report daily recap of sales and activity.
• Host appointments with brides and ensure a thorough sales process.
• Manage sales and fittings on the brand bridal appointment calendar.
• Respond to all customer inquiries in a timely manner ensuring all questions are answered and appointments are booked accordingly.
• Cross sell by linking bridal sales to our RTW collections for the bride and her bridal party.
• Ensure the brand head office bridal merchandising guidelines are represented correctly in the boutique.
• Ensure proper stocking of all bridal material such as hangers, packaging, and stationery.
• Follow the brand order policy & procedure in coordination with the head office.
• Notify the boutique manager of payment transactions and ensure proper processing.
• Efficiently track orders and follow up as needed.
• Provide accurate local market and production feedback to management as needed.
• Periodically propose to the management a seasonal networking strategy targeting local marketing partners (Hotels, Concierge, Jewelry Brands, Wedding Planners etc.) to collaborate with, build brand awareness and bring customers to the store.
• Planning and organising brand's trunk shows in alignment with the retail department head and other identified stakeholders.
• Perform other job duties as assigned by the management

The candidate:

• Strong communication and negotiation skills.
• High focus on customer care.
• Highly intuitive and instinctively aware of customer’s needs.
• Emotionally intelligent and able to adjust approach depending on the situation at hand.
• Team player focused on a larger team mission.
• Well-skilled in conflict management.
• Another language would be an added value.
• Good computer skills and command of Microsoft Office (Excel, Outlook, Word, and Power Point).