Dweet logo
Find TalentFind WorkLog In

Boutique Director

Permanent

London, UK

A prestigious culture & lifestyle luxury brand is looking for the director of its Maison (flagship store) in London. The Maison is a retail & F&B (there is a tea room and the project of a restaurant for the end of the year) concept store located at the heart of London Mayfair. The company is an independent luxury book publisher, retailer, and lifestyle brand headquartered in NYC, USA. Renowned for their highly original graphic concept, its books are works of art that capture culture and bring it to life. With over 1,000 titles on subjects including architecture, art, design, fashion, gastronomy, lifestyle, photography, and travel, the company has created a unique, eclectic, and elegant signature. The spirit and savoir faire that make its creation immediately identifiable are its publication and special editions of course but it also extends to lines of scented candles, leather goods, and library accessories and interiors furniture collection.

Level

Senior Manager

The Boutique Director is responsible for all aspects of the business including sales generation, store operations, team, and client development.

Tasks and Responsibilities:

· Responsible for achievement of annual Boutique sales goals across all product categories, including bar/restaurant business.

· Ensure all clients always experience outstanding service.

· Build and maintain Customer Data Base with monthly CRM goals and activations to achieve targeted KPI’s. (CRM, # of active clients, build Corporate CRM data base)

· Act as Brand Ambassador by proactively representing the Brand in relevant local activities.

· Establish new clients by conducting regular outreach and develop partnerships with corporate and other industry professionals to generate additional sales.

· Manage a team of sales and operations staff as well as a Bar Manager and service staff.

· Develop and Coach teams meet and exceed expectations around client development and individual sales goals.

· Conduct regular management touch bases to review performance, operations, and employee relations issues, and to develop overall business strategy.

· Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales.

· Report on product sell though and client feedback to make recommendations to the Management Team.

· Manage all operational processes in partnership with the VP of Commercial including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service.

· Ensure leased premises are maintained and operated to Health and Safety code and deal with external vendors/suppliers on an as need basis to rectify building issues.

· Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.

· Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.

Job Requirement:

· 5-7 Years of luxury boutique management experience. F&B experience not essential but would be a plus.

· Strong understanding of the Luxury Fashion Industry and Luxury Clientele.

· Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results.

· Familiarity with HNWI and the Arts and Culture customer base

· Adjust priorities and manage time wisely in a fast-paced environment.

· Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees.

· Work a full-time schedule including nights, weekends, and holidays.

Level

Senior Manager

A prestigious culture & lifestyle luxury brand is looking for the director of its Maison (flagship store) in London. The Maison is a retail & F&B (there is a tea room and the project of a restaurant for the end of the year) concept store located at the heart of London Mayfair. The company is an independent luxury book publisher, retailer, and lifestyle brand headquartered in NYC, USA. Renowned for their highly original graphic concept, its books are works of art that capture culture and bring it to life. With over 1,000 titles on subjects including architecture, art, design, fashion, gastronomy, lifestyle, photography, and travel, the company has created a unique, eclectic, and elegant signature. The spirit and savoir faire that make its creation immediately identifiable are its publication and special editions of course but it also extends to lines of scented candles, leather goods, and library accessories and interiors furniture collection.

The Boutique Director is responsible for all aspects of the business including sales generation, store operations, team, and client development.

Tasks and Responsibilities:

· Responsible for achievement of annual Boutique sales goals across all product categories, including bar/restaurant business.

· Ensure all clients always experience outstanding service.

· Build and maintain Customer Data Base with monthly CRM goals and activations to achieve targeted KPI’s. (CRM, # of active clients, build Corporate CRM data base)

· Act as Brand Ambassador by proactively representing the Brand in relevant local activities.

· Establish new clients by conducting regular outreach and develop partnerships with corporate and other industry professionals to generate additional sales.

· Manage a team of sales and operations staff as well as a Bar Manager and service staff.

· Develop and Coach teams meet and exceed expectations around client development and individual sales goals.

· Conduct regular management touch bases to review performance, operations, and employee relations issues, and to develop overall business strategy.

· Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales.

· Report on product sell though and client feedback to make recommendations to the Management Team.

· Manage all operational processes in partnership with the VP of Commercial including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service.

· Ensure leased premises are maintained and operated to Health and Safety code and deal with external vendors/suppliers on an as need basis to rectify building issues.

· Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.

· Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.

Job Requirement:

· 5-7 Years of luxury boutique management experience. F&B experience not essential but would be a plus.

· Strong understanding of the Luxury Fashion Industry and Luxury Clientele.

· Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results.

· Familiarity with HNWI and the Arts and Culture customer base

· Adjust priorities and manage time wisely in a fast-paced environment.

· Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees.

· Work a full-time schedule including nights, weekends, and holidays.

Join 20,000+ experts on the only talent platform exclusively for fashion & luxury

* All talent characters appearing on our marketing website are fictitious to protect the privacy of our community. Whilst representative of the talent on Dweet, any likeness to real persons is purely coincidental.

© 2023 Dweet LTD. All rights reserved.