Head of Operations

Another Community is on the lookout for a motivated and strategic Head of Operations to steer our end-to-end operations. You will lead a diverse portfolio of luxury Direct-to-Customer (D2C) brands and be responsible for smooth production processes, global sourcing, and fostering partnerships. Expansion of our wholesale and e-commerce operations will also fall under your jurisdiction. If you're an expert in leadership with experience fostering thriving operations and guiding high-performing teams, you could be the perfect fit for us.

Key Responsibilities:

Seamless Operations and Services

• Establish and maintain operational processes that support our brand's production teams.
• Collaborate with cross-functional teams (design, merchandising, sales, marketing), aligning operational activities with overall business goals.
• Identify and resolve operational inefficiencies, ensuring smooth workflows and enhancing overall efficiency.

Wholesale and E-commerce Operations

• Oversee the operational aspects of our wholesale operations in major regions, including the USA, APAC, and Europe.
• Collaborate with brand teams to ensure smooth order processing, inventory management, and timely delivery to wholesale partners.
• Manage e-commerce operations, including order fulfillment, inventory replenishment, and customer service.

Fulfillment Operations and Expansion

• Lead the optimization and expansion of our fulfillment capabilities to support growth and reach in new geographies.
• Establish partnerships with third-party platforms like Farfetch, Zalando, Amazon, and Tmall.
• Develop and execute a strategic roadmap for scaling fulfillment operations, leveraging technology and process improvements.

Global Production and Sourcing Management

• Develop strategies for global production including fabric sourcing, partner selection, and managing manufacturing facilities in Europe and Asia.
• Oversee production processes to meet quality standards, delivery timelines, and cost objectives.
• Continuously optimize production operations to achieve operational excellence and maximize productivity across all brands.

Team Leadership and Development

• Build and lead a high-performing operations team, fostering a culture of collaboration and continuous improvement.
• Set clear goals, conduct performance evaluations, and identify opportunities for skill development.
• Foster a positive work environment that encourages innovation, accountability, and ownership amongst team members.

Qualifications and Skills

• Bachelor's degree in Operations Management, Supply Chain Management, or a similar field. A Master's degree is a plus.
• Proven experience in a senior operations role within the fashion industry.
• Comprehensive knowledge of global production processes, sourcing strategies, and supplier management.
• In-depth understanding of wholesale and e-commerce operations.
• Experience with scaling and optimizing fulfillment operations, including working with third-party platforms.
• Excellent leadership skills and experience managing high-performing teams.
• Strategic mindset with the ability to develop operational strategies aligned with business goals.
• Exceptional problem-solving skills.
• Strong communication and interpersonal skills.
• Results-oriented with a focus on achieving operational excellence and continuous improvement.

If you're a dynamic leader with a passion for fashion and operational excellence, we'd love to have you guide our operations. Join our fashion platform and drive the growth and success of our operations.