Provide support to the Founder and Creative Director (the “Principal”) in all aspects of her Business and Private affairs. You will be the right-hand person to the Principal, offering all round administrative and executive support with a flexible and entrepreneurial approach. You will be confident at dealing with HNW clients and not be fazed by a demanding and fast paced environment.

You will have a ‘can do’ attitude happy to take on any task however big or small and with a background in fashion / luxury brands, you will have a good knowledge and understanding of the industry with the desire to develop and grow within the Company.

Administrative and General Support:

• All round administrative support to the Principal.
• Detailed note taking.
• Assisting with stock management.
• Arrange all mail, franking, international and local couriers for client orders and supplier shipments.
• Extensive Diary management with an ever-changing schedule.
• Responding to and drafting emails and written correspondence for the Principal and customers when required.
• Acting as gatekeeper with a good knowledge of the Principal’s contacts.
• Ad hoc managing personal and household matters inc. travel, insurance, restaurant bookings etc.
• Assisting on shoots with confidence.
• Running errands and general ad hoc support.
• Ensure the store is visually appealing and all products are displayed attractively.
• Assisting with marketing, social media and pr with ad hoc support.

Provide Exceptional Customer Service:

• Greet and welcome clients with a warm, professional demeanour.
• Assist clients in a courteous and attentive manner, ensuring their needs are met.
• Demonstrate in-depth knowledge of the brand's products and collections.

Private Client and Business-to-Business Management:

• Cultivate and maintain strong relationships with existing private clients.
• Proactively engage with high-value customers to understand their preferences and shopping habits.
• Arrange private appointments and exclusive shopping experiences for VIP clients and businesses.
• Follow up on leads and inquiries promptly, converting prospects into loyal customers.
• Participate in events, private sales and promotions to maximize sales opportunities.