Join Schiaparelli in our first UK store at Harrods, London, where we seek a client-oriented and experienced Fashion Luxury Sales Specialist to be a true brand ambassador. This role is vital in upholding our Maison's rich heritage through service excellence, follow-up, and building long-lasting connections with clients. If you have a genuine passion for art, fashion, and styling, we invite you to become part of our journey.

Responsibilities:

Ensuring every aspect of the client journey reflects the Maison's rich heritage, from initial engagement to follow-up and sustained client relationships.

Delivering exceptional service, building lasting bonds and creating memorable experiences for every Schiaparelli client.

• Achieving personal and team sales targets, utilising data insights and personal networking to spot sales opportunities and drive traffic during slower periods.
• Actively recruiting new clients and nurturing existing relationships with A* class service.
• Deepening knowledge of brand heritage to engage clients effectively, sharing our legacy and vision.
• Maintaining a professional and impeccable presence, adhering to product presentation and etiquette standards.
• Introducing clients to new collections, events, and opportunities, and independently developing your client network.
• Confidently offering cross-category products, handling objections, and finding solutions.

Additional Responsibilities:

• Managing and growing a loyal client book, ensuring consistent sales and personalized service.
• Leading consignment sales and displaying expertise across all product categories.
• Representing the brand at events to enhance brand visibility and engagement.
• Serving as a role model for the team, mentoring new members, and contributing to their development.
• Involvement in operational and commercial duties such as visual merchandising, maintaining store standards, and managing deliveries and inventories.

Requirements:

• Experience in high-end luxury retail (goods or services).
• Proven track record in building and maintaining strong client relationships.
• Demonstrated individual performance excellence, with an understanding of areas for personal growth.
• Advanced knowledge in RTW styling and wardrobe expertise.
• Ability to work flexible hours, including weekends and holidays.
• Proven effectiveness in a team environment, contributing ideas and supporting colleagues.