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APM England Limited

Store Manager

Permanent

London, UK

This contemporary fashion jewelry brand with the chicness of the South of France lifestyle is looking for a Store Manager for their Selfridges boutique.

Level

Manager

Skills

KPI Implementation (Advanced)

People Management (Advanced)

Store Management (Advanced)

Team Management (Advanced)

Languages

English (Fluent)

  

Sales Generation:

· Meet sales goals

· Analyze sales reports and data to determine the needs of the business and set business strategies

· Support the development of associate selling techniques, ensuring utilization of elevated levels of service to maximize sales

· Demonstrate sales leadership for staff by playing an active role on the selling floor and being of the top sellers of the team Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presence

· Ensure the entire team can understand and analyze the company’s KPI reports in order to improve the performance and ranking of the store and their individual performance

Customer Service:

· Ensure all associates provide the highest level of customer service

· Ensure staff maintains constant client communication through utilizing store clients record book

· Manage client database and utilize information to increase sales and client contact

· Resolve all client problems and complaints quickly and effectively

· Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy

Operations:

· Ensure cash control procedures are properly followed including bank deposits, safe funds, and petty cash

· Meet inventory accuracy and shrink requirements

· Ensure staff is trained in all areas of appropriate POS usage and maintenance

· Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication

Merchandising/Visual:

· Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies

· Ensure the selling floor is neat, clean, organized, and reflects the correct visual guidelines at all times

· Ensure presentation of all displays, fixtures and all visual areas are reflective of the current visual direction

Human Resources:

· Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel

· Support, implement, and provide follow-up for all training programs, seminars, etc.

· Continually evaluate the performance of each associate and provide constant feedback to ensure results

· Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

· Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all times

Desired Skills/Experience:

· Ability to analyze selling reports and react quickly to the business trends

· Strong verbal and written communication skills and excellent organizational skills

· Flexibility to work a retail schedule, which includes evenings, weekends and holidays

· Entrepreneurial drive

Level

Manager

Skills

KPI Implementation (Advanced)

People Management (Advanced)

Store Management (Advanced)

Team Management (Advanced)

Languages

English (Fluent)

This contemporary fashion jewelry brand with the chicness of the South of France lifestyle is looking for a Store Manager for their Selfridges boutique.

  

Sales Generation:

· Meet sales goals

· Analyze sales reports and data to determine the needs of the business and set business strategies

· Support the development of associate selling techniques, ensuring utilization of elevated levels of service to maximize sales

· Demonstrate sales leadership for staff by playing an active role on the selling floor and being of the top sellers of the team Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presence

· Ensure the entire team can understand and analyze the company’s KPI reports in order to improve the performance and ranking of the store and their individual performance

Customer Service:

· Ensure all associates provide the highest level of customer service

· Ensure staff maintains constant client communication through utilizing store clients record book

· Manage client database and utilize information to increase sales and client contact

· Resolve all client problems and complaints quickly and effectively

· Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy

Operations:

· Ensure cash control procedures are properly followed including bank deposits, safe funds, and petty cash

· Meet inventory accuracy and shrink requirements

· Ensure staff is trained in all areas of appropriate POS usage and maintenance

· Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication

Merchandising/Visual:

· Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies

· Ensure the selling floor is neat, clean, organized, and reflects the correct visual guidelines at all times

· Ensure presentation of all displays, fixtures and all visual areas are reflective of the current visual direction

Human Resources:

· Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel

· Support, implement, and provide follow-up for all training programs, seminars, etc.

· Continually evaluate the performance of each associate and provide constant feedback to ensure results

· Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

· Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all times

Desired Skills/Experience:

· Ability to analyze selling reports and react quickly to the business trends

· Strong verbal and written communication skills and excellent organizational skills

· Flexibility to work a retail schedule, which includes evenings, weekends and holidays

· Entrepreneurial drive

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