Store Manager at APM England Limited - Dweet

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Store Manager with APM England Limited

    • Location

      London, UK

    • Employment type

      Permanent

    • Level

      Manager

  • Expertise
    • KPI Implementation
    • People Management
    • Store Management
    • Team Management

Summary

This contemporary fashion jewelry brand with the chicness of the South of France lifestyle is looking for a Store Manager for their Selfridges boutique.

More information

Skills & Experience

KPI Implementation

(Advanced)

People Management

(Advanced)

Store Management

(Advanced)

Team Management

(Advanced)

Languages

English

(Fluent)

Job Description

  
Sales Generation:
· Meet sales goals
· Analyze sales reports and data to determine the needs of the business and set business strategies
· Support the development of associate selling techniques, ensuring utilization of elevated levels of service to maximize sales
· Demonstrate sales leadership for staff by playing an active role on the selling floor and being of the top sellers of the team Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presence
· Ensure the entire team can understand and analyze the company’s KPI reports in order to improve the performance and ranking of the store and their individual performance
Customer Service:
· Ensure all associates provide the highest level of customer service
· Ensure staff maintains constant client communication through utilizing store clients record book
· Manage client database and utilize information to increase sales and client contact
· Resolve all client problems and complaints quickly and effectively
· Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy
Operations:
· Ensure cash control procedures are properly followed including bank deposits, safe funds, and petty cash
· Meet inventory accuracy and shrink requirements
· Ensure staff is trained in all areas of appropriate POS usage and maintenance
· Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
Merchandising/Visual:
· Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
· Ensure the selling floor is neat, clean, organized, and reflects the correct visual guidelines at all times
· Ensure presentation of all displays, fixtures and all visual areas are reflective of the current visual direction
Human Resources:
· Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel
· Support, implement, and provide follow-up for all training programs, seminars, etc.
· Continually evaluate the performance of each associate and provide constant feedback to ensure results
· Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
· Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all times
Desired Skills/Experience:
· Ability to analyze selling reports and react quickly to the business trends
· Strong verbal and written communication skills and excellent organizational skills
· Flexibility to work a retail schedule, which includes evenings, weekends and holidays
· Entrepreneurial drive

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