Sales Generation:

· Meet sales goals

· Analyze sales reports and data to determine the needs of the business and set business strategies

· Support the development of associate selling techniques, ensuring utilization of elevated levels of service to maximize sales

· Demonstrate sales leadership for staff by playing an active role on the selling floor and being of the top sellers of the team Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presence

· Ensure the entire team can understand and analyze the company’s KPI reports in order to improve the performance and ranking of the store and their individual performance

Customer Service:

· Ensure all associates provide the highest level of customer service

· Ensure staff maintains constant client communication through utilizing store clients record book

· Manage client database and utilize information to increase sales and client contact

· Resolve all client problems and complaints quickly and effectively

· Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy

Operations:

· Ensure cash control procedures are properly followed including bank deposits, safe funds, and petty cash

· Meet inventory accuracy and shrink requirements

· Ensure staff is trained in all areas of appropriate POS usage and maintenance

· Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication

Merchandising/Visual:

· Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies

· Ensure the selling floor is neat, clean, organized, and reflects the correct visual guidelines at all times

· Ensure presentation of all displays, fixtures and all visual areas are reflective of the current visual direction

Human Resources:

· Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel

· Support, implement, and provide follow-up for all training programs, seminars, etc.

· Continually evaluate the performance of each associate and provide constant feedback to ensure results

· Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

· Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all times

Desired Skills/Experience:

· Ability to analyze selling reports and react quickly to the business trends

· Strong verbal and written communication skills and excellent organizational skills

· Flexibility to work a retail schedule, which includes evenings, weekends and holidays

· Entrepreneurial drive