Dweet logo
Retail FlexBlogTalentSign In
Operations Manager
Tiffany & Co
Permanent contract
Munich, Germany

 Responsibilities

Manage and Develop Staff

  • Support Store Manager functionally to ensure the smooth running of day-to-day business operations team.
  • Drive the implementation of standardized processes. Create a common understanding of efficient work principles, leveraging best practices and IT systems. Contribute to and facilitate system implementations and process changes. Train and support all levels and act as a multiplier of best practice methods.
  • Provide ongoing coaching and feedback to the team to ensure buy-in, roll out, and efficient support in-store.

Responsible for Operations Management

  • Act as Liaison between the Cluster and the Region: Help drive leverage of process excellence. Build and maintain a close relationship with regional Process Owners.
  • Cycle Count planning & coordination for Germany, Austria, Czech Republic, and Nordics.
  • PI planning & coordination for Germany, Austria, Czech Republic, and Nordics.
  • Oversee the Borrowed Merchandise process.

Responsible for Security issues in cooperation with local Store Management and Regional Security

  • Manage construction and facility-related projects.
  • Ensure that all in-store procedures, as well as special outside events, are in accordance with our policies and guidelines.
  • Establish and maintain an open line of communication between local Store Management and Regional Security.

Cross-Functional Teaming

  • Work with local offices as well as international offices and the U.S. to support the initiatives and efforts of the stores.
  • Approve operations-related invoices from third-party vendors for all stores in Germany, Austria, Czech Republic and Nordics in Esker.
  • Support Finance in Operations-related reconciliation processes.

Client Service

  • Oversee customer service processing for both local and the US in cooperation with Retail.
  • Develop a culture of continuous improvement.
  • Projects development.

Qualifications

  • Project Portfolio Management experience
  • Demonstrate a strong track record of team leadership within a large-scale, rapid, and process-driven environment
  • Attention to detail and accuracy
  • Very strong analytical skill, with the ability to translate operational issues into workable solutions. Able to dive deep whilst seeing the big picture.
  • Continuous Improvement skills
  • Strong communication skills (written and verbal)
  • Knowledge of Microsoft XP (Outlook, Excel, Word, etc.)
  • Knowledge of JD Edwards and MIPS
  • Didactic skills and experience
  • Working proficiency in German (business) and English (Business)
Level
Senior Manager
Skills
Analytical Skills (Intermediate)
Luxury Brand Management ()
Microsoft Xp (Advanced)
Project Portfolio Management (Intermediate)
Languages
German (Work Proficiency)
English (Work Proficiency)

Join 50,000+ experts on the only talent platform exclusively for fashion & luxury

Help CentreStatus

* All talent characters appearing on our marketing website are fictitious to protect the privacy of our community. Whilst representative of the talent on Dweet, any likeness to real persons is purely coincidental.

© 2024 Dweet LTD. All rights reserved.