Our client:

Founded in 2009, our client is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. Combining stylish, vintage-inspired designs with sustainable

practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.

Sales Supervisor:

No position with our client is about the status quo, every team member is passionate about building a company rooted in excellence. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals.

Reporting to the Store Manager, essential responsibilities include but are not limited to:

1. Consistently meet and exceed sales goals
2. Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
3. Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
4. Contribute to a technology led in-store experience for customers that both surprises and delights them
5. Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
6. Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
7. Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
8. Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
9. Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
10. Maintain seamless store operational procedures, maintain weekly workflow.
11. Support merchandising presentation strategy and concept standards, lead and train staff as needed
12. Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
13. Uphold and lead by example with all policies and procedures
14. Display a dedicated approach to motivate and support sales associates
15. Onboard new hires while providing in the moment coaching to improve performance of existing associates
16. Contribute and lead through training and customer experience programs
17. Maintain and manage a professional, healthy, and productive work environment alongside team in store

What you’ll bring:

1. Fluent in English and French
2. Minimum of 3 years Retail Experience required.
3. Experience working with a sales or retail organization and/or operationally intensive business.
4. Ability to work in a fast-paced and ever-changing environment
5. Strong interpersonal skills and the ability to interact effectively with diverse personalities
6. Driven approach to take on new challenges with the self-motivation for your work and career
7. Excellent communicator with a passion for people
8. An effective and expedient problem-solver with a keen attention to detail
9. Positive attitude and feels there is no task too small and no task too large