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Retail Operations Manager for UK- Maternity cover
London, UK

 Key Responsibilities of the position 

· Manage and drive operational activities on a daily basis with all UK Valentino stores, including Outlets and Heathrow 

· Manage and oversee the daily store operation such as sales, expense control, inventory management, security and safety

 · Ensure the Highest Level of customer service and Store Experience

 · Proactive problem solving to daily store related issues raised by managers/staff

 · Responsible for cost control and effectiveness in operation by monitoring all system activities

 · Quantitative and qualitative analysis and reporting of sales results Inventory Management and back-office optimization 

· Managing inventory activities at the country/ store level and managing stock movements procedure, regular cycle counts

 · Piloting on inventory schedule and monitoring inventory results

 · Monitoring and overseeing stock capacities of the stores

 · Adjusting accordingly in relation to business partners 

Ensuring the perfect implementation of Global Retail guidelines related to sales support and to the back of the House

 · Leading and coordinating with the departments involved in the openings, relocation, and refurbishment

 · Defining operation’s needs (stock, uniforms, payment tools etc..)

 · Managing after-sales activities and follow up

 · Ensure paperwork efficiency and process of shipment and transfers, while following up on discrepancies;

 · Monitor the correct rotation of goods and constantly ensure all the necessary measures for the safety of valuable products, materials and furnishings; · Guarantee after-sales services following company standards and that all stockroom guidelines are rigidly followed; 

· Register the goods into the IT System and ensure that all transport documents are rightly filed;

 · Participate In-Store maintenance and windows set-up and guarantees warehouse maintenance in order to make the furnishings, types of machinery and all tools as efficient as possible. 


 · Previous experience in the role and leading a team

 · Excellent interpersonal and effective communication skills

 · Be a team player with a proactive attitude

 · Cope with deadlines

 · Ability to adapt to changing needs of the Company as necessary 

Senior Manager
Inventory Control (Advanced)
Operations Management (Advanced)
Retail Operations (Advanced)
Stock Management (Advanced)
Team Management (Advanced)
English (Fluent)

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