Renowned London based diamond jeweller, known for their distinctive aesthetic, bringing modernity to craftsmanship. Handcrafted in-house, their designs effortlessly fit into their clients’ jewellery wardrobes, to be worn today and passed down from one generation to the next. Their workshop reimagines a forgotten era of luxury in the most breathtakingly beautiful way, where clients are inspired to curate their own collections to reflect their unique personal style.
ROLE OVERVIEW:
The Retail Operations specialist supports the Store Operations Manager and the wider business in all activities related to inventory management and accuracy, retail operations and logistics.
RESPONSIBILITIES:
- Responsible for the accurate processing of inventory transactions across all store locations and between departments
- Together with the Store Operations Manager, run efficient and accurate monthly stocktakes
- Investigate any discrepancies that arise from stocktake, daily counts or other known inventory variances and ensure they are resolved
- Assist with daily store set up, pack down and cabinet counts
- Pick stock for replenishment and stock transfers as required by the sales team and Merchandising
- Pick stock for item loans, trunk shows or other events, accurately recording these in our ERP and receiving these back in. Arrange shipments as required
- Pick, pack and ship client orders both domestically and internationally
- Generate shipment documentation and commercial invoices for international shipments
- Liaise with customs brokers/couriers to facilitate customs clearance/shipment progress as required
- Back up for stock runner during absences or busy periods as required
- Support sales team with receipt and logging of client own pieces ensuring company processes are followed.
- Complete packaging stock checks and reporting as required
QUALIFICATIONS AND EXPERIENCE
Education & Experience:
- At least 3 years’ experience in an inventory control back-office role within retail
- Knowledge of inventory management systems
- Experience shipping luxury goods
- Well versed in Microsoft Office Suite
- Prior experience in luxury goods preferred
IDEAL CANDIDATE
- Highly organised with thorough attention to detail
- Able to prioritise under pressure
- Good problem-solving skills
- Great initiative and can-do attitude
- Detail orientated