BOUTIQUES DAILY OPERATIONS:

Ensure that brand standards are respected in all aspects of the Maison: image, processes, operations etc.

Strive Operational Excellence

· Ensure implementation of the strategy within the Flagship Maison.

· Boutique Agreements: Responsible for the control and safekeeping of all the legal documents as they relate to the boutique, in collaboration with corporate partners: legal agreements, contracts & addendums with boutique external partners.

· Assist with New/Updated Contracts and Termination Letters in coordination with corporate partners.

Boutiques Policies, procedures, guidelines and tools

· Boutiques Procedures: Educate and provide expert support to the team in the implementation of boutique procedures and proper monitoring for compliance.

· Determine the needs, implement, follow-up & receive feedback:

o Boutique Uniforms

o Groom Uniform

o Music

o Ambiance Perfume

o IPad, IPhone, Assouline Email: implementation, maintenance, and support

o Stationary (letterhead, envelopes, business cards…)

o Boutique Stamp

o CRM and Press Gifts.

• Develop the operational processes for the retail store that support improved productivity, profitability, and ability to scale the business.
• Identify store pain points and recommend foundational solutions to improve the store experience.

· Support Boutique Director in planning and staff allocation around operational items.

· Assists in the preparation and execution of stores' physical inventories and actively participates in resolving inventory discrepancies.

· IT System & reporting

o Ensure boutique uploads daily their sales and update the different reports on time.

o Is the link with central for any special request in terms of maintenance or update.

· Receive and prepare new merchandise for the selling floor.

· Notes discrepancies on the shipping invoices and informs management.

· Maintain a neat and organized stockroom, storage area, and shipping/receiving area.

• Take responsibility of daily stock room operation; ensuring shipping supply levels are neat and orderly maintained to create accessible storage area for incoming and outbound products.

· Complies with all loss prevention and inventory control procedures.

· Understands and actively follows proper paperwork process and procedures in preventing loss of company assets.

· Assists in maintaining and ordering supplies used within the store.

· Maintains standards of cleanliness and organization.

3. Maintenance

· Liaise with Landlord and Contractors on Repair and Maintenance items of the leased premises on an as-need basis.

· Maintains all lighting in the store.

· Maintain store, lunchroom, stockroom, and bathroom to Company standards.

· Adhoc work to ensure building maintenance is completed in a proactive and timely manner. 

JOB PROFILE

Education:

· Bachelor's degree in the relevant area preferred.

Required Experience:

· 3-5 years' experience ideally within boutique stock and operations management highly preferred.

Technical Skills / Abilities:

· Strong IT literacy with full proficiency in Excel and PowerPoint.

· Have extensive knowledge of the Shopify platform.

· Fluent in English. 

· Detail-oriented and analytical.

· High organizational skills.

· High interpersonal skills with service-minded nature.

· Outgoing personality.

· Desire to work on a collaborative and diverse team.

· Project management experience

· Strong analytical, troubleshooting, problem-solving, and project management skills

· Excellent verbal, written, and interpersonal communication skills with the ability to communicate clearly to influence decisions across the organization.

· Someone who embraces challenges enjoys solving problems and is willing to try new things.

· Willingness to perform other duties as required that are necessary to support the business
 

Essential Physical Requirements

· Lift and/or move up to approximately 50 pounds frequently.

· Bending/stooping/kneeling required – frequently.

· Climbing ladders – frequently

· Routine standing for duration of shift (up to 8 hours)

· Ability to work varied hours and days including nights, weekends, and holidays as needed.