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Valentino

Client Advisor

Permanent

London, UK

This Italian Luxury Fashion house is looking for a Client Advisor London store to join their team.

Level

Entry Level / Assistant

Skills

Clienteling (Advanced)

Luxury Fashion Industry Knowledge (Advanced)

Sales (Advanced)

Languages

English (Fluent)

 Job Mission: 

Contributes to the store business through excellent clienteling and reaching KPIs goals (conversion rate, cross-selling, AVT, upselling, strategic zoning) Main Duties and Responsibilities: 

Client

  • Master the Client Journey 
  • Create Customer emotion and desire 
  •  Engage existing and prospective clients as per the weekly plan defined by Store Management  
  • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell). 
  • Focus on development and retention of existing clients, recruitment of new and potential ones
  • Engage the client through every selling opportunity - walk-in, private appointment, phone consignments 
  • Actively participates in the sales in partnership and OTO appointment routine 


Operations and Visual 

  • Deal with all sales and after-sales activities (boutique returns, end of the season, customer returns, repairs, complaints 
  • Ensure product good maintenance, replenishment on the floor 
  • Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
  • Respect administration and operations procedures. 
  • Liaise with the In-Store Visual to follow display guidelines; verifies and report all relevant information to store management. 
  • Where an Ops HC is not present takes an active part in the execution of operational tasks (including shipping/receiving) 

Key competencies 

  • Incorporate greater human touch & empathy in engagement, shows the emotional closeness 
  • Believe in the brand story and mission 
  • Embody the new brand values and attitude 
  • Informed about what’s happening in the brand (global and local) universe 
  • Transactional: performs actions and tasks needed to respond to client requests and enable the sales 
  • Commercial: applies consultative selling skills to secure “close the sales”, “up-sell” and “cross-sell” 
  • Branding: enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos 
  • Relational: establishes human connections with customers, emphatically adapting to the individual and situation 
  • Emotional: ineluctably, primes emotions that influence customer’s attitude, cognition and behaviour 

Level

Entry Level / Assistant

Skills

Clienteling (Advanced)

Luxury Fashion Industry Knowledge (Advanced)

Sales (Advanced)

Languages

English (Fluent)

This Italian Luxury Fashion house is looking for a Client Advisor London store to join their team.

 Job Mission: 

Contributes to the store business through excellent clienteling and reaching KPIs goals (conversion rate, cross-selling, AVT, upselling, strategic zoning) Main Duties and Responsibilities: 

Client

  • Master the Client Journey 
  • Create Customer emotion and desire 
  •  Engage existing and prospective clients as per the weekly plan defined by Store Management  
  • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell). 
  • Focus on development and retention of existing clients, recruitment of new and potential ones
  • Engage the client through every selling opportunity - walk-in, private appointment, phone consignments 
  • Actively participates in the sales in partnership and OTO appointment routine 


Operations and Visual 

  • Deal with all sales and after-sales activities (boutique returns, end of the season, customer returns, repairs, complaints 
  • Ensure product good maintenance, replenishment on the floor 
  • Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
  • Respect administration and operations procedures. 
  • Liaise with the In-Store Visual to follow display guidelines; verifies and report all relevant information to store management. 
  • Where an Ops HC is not present takes an active part in the execution of operational tasks (including shipping/receiving) 

Key competencies 

  • Incorporate greater human touch & empathy in engagement, shows the emotional closeness 
  • Believe in the brand story and mission 
  • Embody the new brand values and attitude 
  • Informed about what’s happening in the brand (global and local) universe 
  • Transactional: performs actions and tasks needed to respond to client requests and enable the sales 
  • Commercial: applies consultative selling skills to secure “close the sales”, “up-sell” and “cross-sell” 
  • Branding: enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos 
  • Relational: establishes human connections with customers, emphatically adapting to the individual and situation 
  • Emotional: ineluctably, primes emotions that influence customer’s attitude, cognition and behaviour 

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