Job Mission: 

Contributes to the store business through excellent clienteling and reaching KPIs goals (conversion rate, cross-selling, AVT, upselling, strategic zoning) Main Duties and Responsibilities: 

Client

• Master the Client Journey 
• Create Customer emotion and desire 
•  Engage existing and prospective clients as per the weekly plan defined by Store Management  
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell). 
• Focus on development and retention of existing clients, recruitment of new and potential ones
• Engage the client through every selling opportunity - walk-in, private appointment, phone consignments 
• Actively participates in the sales in partnership and OTO appointment routine 

Operations and Visual 

• Deal with all sales and after-sales activities (boutique returns, end of the season, customer returns, repairs, complaints 
• Ensure product good maintenance, replenishment on the floor 
• Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
• Respect administration and operations procedures. 
• Liaise with the In-Store Visual to follow display guidelines; verifies and report all relevant information to store management. 
• Where an Ops HC is not present takes an active part in the execution of operational tasks (including shipping/receiving) 

Key competencies 

• Incorporate greater human touch & empathy in engagement, shows the emotional closeness 
• Believe in the brand story and mission 
• Embody the new brand values and attitude 
• Informed about what’s happening in the brand (global and local) universe 
• Transactional: performs actions and tasks needed to respond to client requests and enable the sales 
• Commercial: applies consultative selling skills to secure “close the sales”, “up-sell” and “cross-sell” 
• Branding: enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos 
• Relational: establishes human connections with customers, emphatically adapting to the individual and situation 
• Emotional: ineluctably, primes emotions that influence customer’s attitude, cognition and behaviour