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Senior Head Coach Service & Business
Permanent contract
Paris, France

Join the Nike team as a Senior Head Coach Service & Business, where innovation meets heritage in the heart of our dynamic retail environment. This pivotal role is designed for a visionary leader eager to spearhead our Parisian Flagship, House of Innovation, blending digital and physical experiences to redefine consumer engagement and drive growth. As a strategic partner to the Store Director, you will develop and execute strategies that amplify our brand’s presence and ensure a seamless omni-channel journey for our customers. Your leadership will foster a culture of excellence and belonging, making Nike not just a place to shop, but a community.



  • Lead and cultivate a diverse team of Store Athletes, fostering a culture of inclusion and belonging.
  • Strategically oversee in-store recruitment, talent management, and development through a robust training calendar.
  • Forge strong relationships with cross-functional teams to elevate operational efficiency and drive results.
  • Ensure effective communication and partnership among business departments within the store.
  • Collaborate with the Athletic Director on store engagement strategies and execution.


  • Coordinate with the Athletic Director to deliver a visionary strategy for a digitally enabled consumer ecosystem.
  • Achieve store KPIs by driving productivity, profitability, and growth through innovative strategies.
  • Influence product assortment, SKU productivity, and commercial calendar alignment based on store business insights.
  • Provide insights on retail performance to drive business results, managing P&L, including payroll, inventory, and EBIT tracking.


  • Enhance service strategies to meet targets in consumer retention, membership revenues, and linked transactions.
  • Craft a seamless end-to-end consumer experience journey, leading teams to foster strong consumer relationships.
  • Utilize deep understanding of consumer engagement drivers in an omni-channel retail environment to drive growth.


  • Fluent in French and English; additional languages are a plus.
  • Over 5 years of experience in a similar role, preferably in flagship retail environments.
  • Proven leadership in managing high turnover, large, and diverse teams in a fast-paced setting.
  • Demonstrated ability to lead and inspire teams to deliver business results.
  • A proactive problem solver with excellent organizational skills.
  • Expertise in retail KPIs and operational levers.
  • Proficient in MS Office suite.
  • A track record of driving premium service delivery with large teams.
  • A keen eye for product presentation and aesthetic excellence in high-end retail.
Senior Manager
Customer-focused Service (Advanced)
Leadership (Advanced)
Retail Sales (Advanced)
KPI Reports (Advanced)
Management (Advanced)
English (Fluent)
French (Fluent)

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