Jessica McCormack is renowned for crafting timeless and exquisite jewelry pieces that blend antiquity and modernity in a unique, luxurious fashion. Our collections are celebrated for their intricate designs and use of the finest materials, making each piece a true work of art. We pride ourselves on our attention to detail and commitment to delivering unparalleled quality and service to our clients.

Job Summary:

As the Client Service and Facilities Coordinator for Jessica McCormack, You plays a vital role in ensuring impeccable client experiences and the smooth operation of facilities. You will manage all aspects of building functionality and safety, coordinates maintenance schedules, and oversees facilities staff to maintain the brand’s high standards. On the client service front, you will excel in building strong client relationships, promptly addressing client needs, and collaborating with internal teams to ensure seamless service delivery that aligns with Jessica McCormack's commitment to excellence.

Key Responsibilities:

Facilities

• Overseeing all aspects of building functions and ensuring safety and functionality.

• Running routine safety inspections.

• Corresponding with contractors.

• Planning/scheduling maintenance work.

• Maintaining records.

• Supervising facilities staff/cleaning team.

• Inspecting electrical and plumbing services and schedule repairs as needed.

• Managing janitorial duties.

• Ensuring adequate catering and vending services.

• Coordinating repairs, cleaning, maintenance, and renovations.

• Monitoring and reporting on operational expenses and facility income.

• Developing and implementing facility management policies and procedures.

• Planning and coordinating all installation and refurbishment operations.

Client Service

• Assisting clients in person, via email, or telephone, ensuring effective communication and support.

• Maintaining client relationships and responding promptly to client requests.

• Coordinating with internal departments to ensure smooth service delivery and customer satisfaction.

• Scheduling meetings and managing client accounts, including compiling and maintaining records.

• Producing client-facing marketing materials and handling service requests.