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Dior USA

Boutique Director

Permanent

New York, NY, USA

The Boutique Director of this heritage Luxury French house is responsible for all aspects of the New York 5th Avenue Women’s Boutique business including sales generation, store operations, and team and client development.

Level

Senior Manager

Skills

Crm (Advanced)

Sales Analysis (Advanced)

Client Services (Advanced)

Languages

English (Fluent)

French (Basic)

Tasks and Responsibilities


• Responsible for achievement of annual Boutique sales goals across all product categories

• Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals

• Ensure that all Clients experience outstanding service at all times

• Conduct regular management touch bases to review performance, operations, and employee relations issues, and to develop overall business strategy

• Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets

• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team

• Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget 

• Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales

• Develop product knowledge in coordination with Merchants and Training Team 

• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns 

• Coordinate and actively participate in in-store  promotions which include seasonal sales, trunk shows, and contests

• Report on product sell though and client feedback to make recommendations to the Merchandising Team 

• Manage all operational processes in partnership with the Operations Manager including Shipping & Receiving, Inventory, and Aftersales to minimize stock loss and maximize customer service

• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store. 

• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets. 

• Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory. 

• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances. 

• Conduct Quarterly Emergency Procedures meeting with the entire staff, and provide management team and HR Department with updated emergency contact list as needed.

• Problem sole and develop strategies that support the Boutique’s  service, efficiency, and productivity


Requirements


• 10 +Years of luxury boutique management experience 

• Strong understanding of Luxury Fashion Industry and Luxury Clientele

• Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results

• Effectively delegate tasks and follow-up with Department Managers

• Adjust priorities and manage time wisely in a fast-paced environment 

• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand the material, and provide instructions to all employees 

• Strong interpersonal, communication, organization, and follow-through skills 

• Work a full-time schedule including nights, weekends, and holidays 

• Travel as needed

• Operate all equipment necessary to perform the job 

• Ability to understand and apply all company policies and procedures




Level

Senior Manager

Skills

Crm (Advanced)

Sales Analysis (Advanced)

Client Services (Advanced)

Languages

English (Fluent)

French (Basic)

The Boutique Director of this heritage Luxury French house is responsible for all aspects of the New York 5th Avenue Women’s Boutique business including sales generation, store operations, and team and client development.

Tasks and Responsibilities


• Responsible for achievement of annual Boutique sales goals across all product categories

• Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals

• Ensure that all Clients experience outstanding service at all times

• Conduct regular management touch bases to review performance, operations, and employee relations issues, and to develop overall business strategy

• Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets

• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team

• Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget 

• Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales

• Develop product knowledge in coordination with Merchants and Training Team 

• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns 

• Coordinate and actively participate in in-store  promotions which include seasonal sales, trunk shows, and contests

• Report on product sell though and client feedback to make recommendations to the Merchandising Team 

• Manage all operational processes in partnership with the Operations Manager including Shipping & Receiving, Inventory, and Aftersales to minimize stock loss and maximize customer service

• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store. 

• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets. 

• Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory. 

• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances. 

• Conduct Quarterly Emergency Procedures meeting with the entire staff, and provide management team and HR Department with updated emergency contact list as needed.

• Problem sole and develop strategies that support the Boutique’s  service, efficiency, and productivity


Requirements


• 10 +Years of luxury boutique management experience 

• Strong understanding of Luxury Fashion Industry and Luxury Clientele

• Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results

• Effectively delegate tasks and follow-up with Department Managers

• Adjust priorities and manage time wisely in a fast-paced environment 

• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand the material, and provide instructions to all employees 

• Strong interpersonal, communication, organization, and follow-through skills 

• Work a full-time schedule including nights, weekends, and holidays 

• Travel as needed

• Operate all equipment necessary to perform the job 

• Ability to understand and apply all company policies and procedures




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