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Boutique Manager
Tiffany & Co

 

RESPONSIBILITIES

  • Retail Excellence – Execute exceptional retail performance to ensure sales and service
  • Develop & execute an annual sales plan to deliver the store sales target whilst meeting budget
  • Understand & analyze the business needs, productivity and KPIs and provide business insights
  • Drive the daily performance animation through effective communication at store and SP level
  • Lead the execution of retail excellence standards
  • Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities
  • Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock
  • Identify & elevate out of stocks and merchandising needs to drive growth through product assortment and presentation optimization
  • Own compliance of store operations, health and safety, maintenance and store environment
  • Team leadership and planning – improve the business value through leading talent/ individuals/ teams and the optimization of resources
  • Align resources to reflect the store needs; traffic, client profile and product potential
  • Conduct daily and monthly team meetings to motivate and engage team
  • Talent Management – acquisition, retention, development and engagement of teams and individuals
  • Recruit and develop talent pipeline and build succession plans
  • Build and develop best in class client centric teams, assess team capabilities & build robust development plans
  • Address and action performance management issues in a timely manner through consistent feedback
  • Client Experience – Elevate in store experience consistently delivering memorable moments
  • Identify and activate new client sources (third party / mall partnerships), with a focus on HNWC
  • Coach and monitor team cultivation practices with CRM
  • Execute events in partnership with PR & gain business alignment with a commercial goal
  • Client Development – Deepen the relationship with our customers to drive lifetime loyalty and spend
  • Ensure highest levels of in-store luxury experience at all times
  • Manage customers issues / complaints

QUALIFICATIONS

  • A minimum of 3-5 years of sales management experience within retail or luxury retail or relevant customer related experience.
  • Proven track record in people management, coaching, customer development, sales generation and achievement of sales results.
  • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
  • Willingness to work non-traditional business hours including evenings, weekends and holidays.
  • Superior communication skills, both verbal and written, as well as interpersonal skills using positive leadership models.
  • Proven ability to work in a fast-paced, changing environment.
  • Proficiency in Microsoft Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills.
  • Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members.
  • Dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships.
  • Must have the authorization to work in the country where the position is based.
  • Must have a strong command of the French and English language and additional language skills preferred.
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