Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies
• Researching to keep an up-to-date knowledge of the industry and competitors
• Engaging in online conversations with prospective and existing clients about our topics in our industry, products, and brand.
• Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos
• Analyse web traffic and relevant community metrics
• Provide engaging text, image and video content for social media accounts
• Build a proactive community management strategy across online and offline channels
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organise and participate in events to build community and boost brand awareness
• Onboard scalable community-building solutions other than Twitter, Discord, etc
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

Requirements and skills

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• BSc degree in Marketing or relevant field