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Au Depart

Community manager

Permanent

Flexible in London, UK

Au Depart is looking for a tech-savvy professional, experienced in social media, PR and promotional events. Ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. A ‘people person’ with great customer service skills and the ability to moderate online and offline conversations.

Level

Coordinator / Executive

Skills

Community Management (Advanced)

Social Media (Advanced)

Press Relations (Advanced)

Languages

English (Fluent)

Responsibilities

  • Set and implement social media and communication campaigns to align with marketing strategies
  • Researching to keep an up-to-date knowledge of the industry and competitors
  • Engaging in online conversations with prospective and existing clients about our topics in our industry, products, and brand.
  • Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos
  • Analyse web traffic and relevant community metrics
  • Provide engaging text, image and video content for social media accounts
  • Build a proactive community management strategy across online and offline channels
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Organise and participate in events to build community and boost brand awareness
  • Onboard scalable community-building solutions other than Twitter, Discord, etc
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  • Liaise with Development and Sales departments to stay updated on new products and features
  • Build relationships with customers, potential customers, industry professionals and journalists
  • Stay up-to-date with digital technology trends

Requirements and skills

  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  • Excellent verbal communication skills
  • Excellent writing skills
  • Hands on experience with social media management for brands
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask
  • BSc degree in Marketing or relevant field

Level

Coordinator / Executive

Skills

Community Management (Advanced)

Social Media (Advanced)

Press Relations (Advanced)

Languages

English (Fluent)

Au Depart is looking for a tech-savvy professional, experienced in social media, PR and promotional events. Ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. A ‘people person’ with great customer service skills and the ability to moderate online and offline conversations.

Responsibilities

  • Set and implement social media and communication campaigns to align with marketing strategies
  • Researching to keep an up-to-date knowledge of the industry and competitors
  • Engaging in online conversations with prospective and existing clients about our topics in our industry, products, and brand.
  • Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos
  • Analyse web traffic and relevant community metrics
  • Provide engaging text, image and video content for social media accounts
  • Build a proactive community management strategy across online and offline channels
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Organise and participate in events to build community and boost brand awareness
  • Onboard scalable community-building solutions other than Twitter, Discord, etc
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  • Liaise with Development and Sales departments to stay updated on new products and features
  • Build relationships with customers, potential customers, industry professionals and journalists
  • Stay up-to-date with digital technology trends

Requirements and skills

  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  • Excellent verbal communication skills
  • Excellent writing skills
  • Hands on experience with social media management for brands
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask
  • BSc degree in Marketing or relevant field

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