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Head Coach People & Engagement
Permanent contract
Paris, France

This pivotal role focuses on enhancing our business strategy through effective talent management, organizational design, diversity, equity, and inclusion initiatives, and overall employee experience. The successful candidate will serve as a senior leader, reporting directly to the Store Director, and play a key role in fostering a premium workplace environment that promotes engagement, well-being, and professional growth.

Key Responsibilities:

  • Collaborate with store management on organization design, workforce planning, and talent management.
  • Partner with talent acquisition to attract diverse talent and maintain a robust talent pipeline.
  • Assess and address training and development needs to bridge skill gaps.
  • Evolve Retail fundamentals and support from a people perspective, including implementing training initiatives, performance management, and onboarding processes.
  • Deliver and action the annual employee engagement survey.
  • Lead DE&I initiatives and activities.
  • Develop tools and processes to support the employee lifecycle and leadership with store management.
  • Drive leadership development initiatives to accelerate the growth of next-generation leaders.
  • Support talent mobility and progression within the Paris stores team.
  • Build strong relationships with stakeholders and employees at all levels.
  • Manage performance documentation and support managers in the performance management cycle.
  • Collaborate on HR initiatives with the local HR team.

Education and Experience

  • Minimum 5 years in organization development, training, or a related field.
  • Bachelor’s degree or equivalent in Human Resources Management.
  • At least 4 years of management experience.

Job Requirements

  • Proven ability to influence decisions and gain the trust of key stakeholders.
  • Experienced in managing ambiguity and developing new processes.
  • Strong business partnering skills balanced with employee advocacy.
  • Knowledgeable in local employment law.
  • Skilled in budgeting and planning.
  • Extensive experience in delivering high-level customer service in a retail setting.
  • Fluent in English.
  • Demonstrated ability to lead high-performing teams.
  • Proficient in conflict resolution, coaching, and counseling.
  • Capable of driving projects and managing project teams.
  • Effective in a Retail team environment.

Senior Manager
Conflict Resolution (Intermediate)
Employment Law Compliance (Advanced)
Human Resource Development (Intermediate)
Train Employees (Advanced)
Training Programs (Advanced)
English (Fluent)
French (Fluent)

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