This global brand are a renowned manufacturer of luxury leather goods, who are seeking a talented Senior Luxury Client Advisor to join their brand new store in the heart of Mayfair. As a Senior Client Advisor, you will play a pivotal role in fostering strong relationships with high-end clientele and providing exceptional service.

In this role, you will be responsible for ensuring an unforgettable luxury experience for the clients, by offering personalised product recommendations, coordinating bespoke orders, and addressing any inquiries or concerns. As a Senior Client Advisor, you will have the chance to expand your expertise in the luxury industry, build a vast network of influential clients, and contribute to the success of a prestigious brand.

Responsibilities

• You shall provide exceptional customer service to luxury clients, ensuring their needs and preferences are understood and met.
• We expect you to build strong relationships with clients, maintaining regular communication and providing personalised product recommendations based on their individual style and preferences.
• You will actively seek out new client opportunities through networking and referrals, aiming to expand the client base and increase sales.
• We expect you to have a thorough knowledge of our products, materials, and craftsmanship techniques, in order to effectively educate clients and provide detailed information about the brand.
• You shall demonstrate excellent product presentation skills, showcasing merchandise in an appealing and organized manner within the store.
• We expect you to stay up-to-date with industry trends and competitor offerings, ensuring you can provide accurate and relevant information to clients.
• You will be responsible for processing transactions accurately and efficiently, including handling cash, credit cards, and other forms of payment.
• We expect you to maintain a clean and organized work environment, including regularly restocking inventory and participating in visual merchandising activities.
• You will also be a key-holder for the brand new store in this role.

Requirements

• You must have a strong understanding of the luxury market and be able to provide exceptional service to high-end clientele.
• We expect you to have excellent interpersonal skills, allowing you to build rapport and maintain relationships with clients.
• As a Senior Luxury Client Advisor, you should possess in-depth knowledge of our leather goods product range and be able to effectively communicate their features and benefits to customers.
• We require you to have a proven track record of achieving sales targets and driving revenue growth.
• In order to succeed in this role, you must have a keen eye for detail and be able to provide personalised recommendations tailored to each client's needs and preferences.
• We value your ability to identify cross-selling opportunities and maximize customer spend through upselling techniques.
• You should demonstrate outstanding problem-solving skills, resolving any issues or complaints that may arise in a timely and professional manner.
• We expect you to stay up-to-date with industry trends and competitors' offerings, ensuring you remain knowledgeable and ahead of the curve.