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Dior USA

Assistant Boutique Manager - Hawaii

Permanent

Hawaiian Gardens, CA, USA

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with the brand's expectations.

Level

Manager

Skills

Luxury Fashion (Advanced)

Luxury Management (Advanced)

Team Ma (Advanced)

Languages

English (Fluent)

TASKS & RESPONSIBILITIES


Commercial Performance and Team Management:

• Maximize sales and measure sales performance and conversion rates on a daily basis.

• Provide and inspire outstanding service to our customers

• Assist in assigning and monitoring sales goals of Sales Associates

• Responsible for clientele development

• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines

• Train, coach, develop, and manage sales associates in selling skills

• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates

• Facilitate proper communication between management and associates


Clientele Service and Management:

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions

• Train the team on optimizing Capture Rate and After-Sale do develop a personal customer database


Product and Stock Management:

• Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)

• Oversee and participate in department inventories

• Monitor proper pricing of merchandise

• Minimize stock losses


Process Management:

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales, and record-keeping procedures

• Help solve problems that affect the department’s service, efficiency, and productivity

• Lock and secure the store, and oversee compliance with all security procedures

• Any other tasks as assigned from time to time


SKILLS & COMPETENCIES


Ability to:

• Develop and train associates, build relationships, utilize skills of associates most appropriately 

• Provide outstanding customer service 

• Effectively manage sales staff toward the achievement of sales and clienteling objectives

• Manage boutique operations effectively including attendance, merchandising, and housekeeping standards

• Merchandize effectively 

• Maintain a fair, consistent set of standards as they apply to the workforce 

• Adjust priorities and manage time wisely in a fast-paced environment 

• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand the material, and provide instructions to associates 

• Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment



REQUIREMENTS


• 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting

• Sense of initiative and commercial creativity with fashion sensitivity

• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand

• Demonstration of own initiative

• Ability to work varied hours/days, including nights, weekends, and holidays, as needed 

• Availability to work the hours necessary to open and/or close the store 

• Ability to maintain a presence on the selling floor for long periods as needed

• Strong interpersonal, communication, organization, and follow-through skills 



Level

Manager

Skills

Luxury Fashion (Advanced)

Luxury Management (Advanced)

Team Ma (Advanced)

Languages

English (Fluent)

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with the brand's expectations.

TASKS & RESPONSIBILITIES


Commercial Performance and Team Management:

• Maximize sales and measure sales performance and conversion rates on a daily basis.

• Provide and inspire outstanding service to our customers

• Assist in assigning and monitoring sales goals of Sales Associates

• Responsible for clientele development

• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines

• Train, coach, develop, and manage sales associates in selling skills

• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates

• Facilitate proper communication between management and associates


Clientele Service and Management:

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions

• Train the team on optimizing Capture Rate and After-Sale do develop a personal customer database


Product and Stock Management:

• Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)

• Oversee and participate in department inventories

• Monitor proper pricing of merchandise

• Minimize stock losses


Process Management:

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales, and record-keeping procedures

• Help solve problems that affect the department’s service, efficiency, and productivity

• Lock and secure the store, and oversee compliance with all security procedures

• Any other tasks as assigned from time to time


SKILLS & COMPETENCIES


Ability to:

• Develop and train associates, build relationships, utilize skills of associates most appropriately 

• Provide outstanding customer service 

• Effectively manage sales staff toward the achievement of sales and clienteling objectives

• Manage boutique operations effectively including attendance, merchandising, and housekeeping standards

• Merchandize effectively 

• Maintain a fair, consistent set of standards as they apply to the workforce 

• Adjust priorities and manage time wisely in a fast-paced environment 

• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand the material, and provide instructions to associates 

• Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment



REQUIREMENTS


• 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting

• Sense of initiative and commercial creativity with fashion sensitivity

• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand

• Demonstration of own initiative

• Ability to work varied hours/days, including nights, weekends, and holidays, as needed 

• Availability to work the hours necessary to open and/or close the store 

• Ability to maintain a presence on the selling floor for long periods as needed

• Strong interpersonal, communication, organization, and follow-through skills 



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