TASKS & RESPONSIBILITIES

Commercial Performance and Team Management:

• Maximize sales and measure sales performance and conversion rates on a daily basis.

• Provide and inspire outstanding service to our customers

• Assist in assigning and monitoring sales goals of Sales Associates

• Responsible for clientele development

• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines

• Train, coach, develop, and manage sales associates in selling skills

• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates

• Facilitate proper communication between management and associates

Clientele Service and Management:

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions

• Train the team on optimizing Capture Rate and After-Sale do develop a personal customer database

Product and Stock Management:

• Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)

• Oversee and participate in department inventories

• Monitor proper pricing of merchandise

• Minimize stock losses

Process Management:

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales, and record-keeping procedures

• Help solve problems that affect the department’s service, efficiency, and productivity

• Lock and secure the store, and oversee compliance with all security procedures

• Any other tasks as assigned from time to time

SKILLS & COMPETENCIES

Ability to:

• Develop and train associates, build relationships, utilize skills of associates most appropriately 

• Provide outstanding customer service 

• Effectively manage sales staff toward the achievement of sales and clienteling objectives

• Manage boutique operations effectively including attendance, merchandising, and housekeeping standards

• Merchandize effectively 

• Maintain a fair, consistent set of standards as they apply to the workforce 

• Adjust priorities and manage time wisely in a fast-paced environment 

• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand the material, and provide instructions to associates 

• Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment

REQUIREMENTS

• 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting

• Sense of initiative and commercial creativity with fashion sensitivity

• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand

• Demonstration of own initiative

• Ability to work varied hours/days, including nights, weekends, and holidays, as needed 

• Availability to work the hours necessary to open and/or close the store 

• Ability to maintain a presence on the selling floor for long periods as needed

• Strong interpersonal, communication, organization, and follow-through skills