TASKS & RESPONSIBILITIES
Commercial Performance and Team Management:
• Maximize sales and measure sales performance and conversion rates on a daily basis.
• Provide and inspire outstanding service to our customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Responsible for clientele development
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
• Train, coach, develop, and manage sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
• Facilitate proper communication between management and associates
Clientele Service and Management:
• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
• Train the team on optimizing Capture Rate and After-Sale do develop a personal customer database
Product and Stock Management:
• Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s)
• Oversee and participate in department inventories
• Monitor proper pricing of merchandise
• Minimize stock losses
Process Management:
• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales, and record-keeping procedures
• Help solve problems that affect the department’s service, efficiency, and productivity
• Lock and secure the store, and oversee compliance with all security procedures
• Any other tasks as assigned from time to time
SKILLS & COMPETENCIES
Ability to:
• Develop and train associates, build relationships, utilize skills of associates most appropriately
• Provide outstanding customer service
• Effectively manage sales staff toward the achievement of sales and clienteling objectives
• Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
• Merchandize effectively
• Maintain a fair, consistent set of standards as they apply to the workforce
• Adjust priorities and manage time wisely in a fast-paced environment
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand the material, and provide instructions to associates
• Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment
REQUIREMENTS
• 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
• Demonstration of own initiative
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed
• Availability to work the hours necessary to open and/or close the store
• Ability to maintain a presence on the selling floor for long periods as needed
• Strong interpersonal, communication, organization, and follow-through skills
