Key Responsibilities

Sales Generation

• Daily monitoring of KPIs and sales results

• Set daily goals during the morning brief

• Set actions plan to achieve monthly/annual target while reinforcing sales techniques toward the team

• Train and empower the team to develop customer loyalty

• Train the team to recruit new clients through a personalized relationship

• Identify actions to reactivate sleeping clients

• Proactively advise/propose events to develop business & client database

• Attend the major events of the city, act as a Brand Ambassador. Develop a network in their market

Operations

• Organize and monitor all back-office activities (stock and cash point)

• Take actions to maintain an excellent level of cleanliness, facilities, and store maintenance.

• Prepare and monitor rolling inventory and annual fiscal inventory.

• Report activity with qualitative comments and set action plans if needed.

• Manage, organize, and follow up with all product repairs for clients.

People Development

Recruit /onboarding:

• Define needs in terms of profiles, competencies, languages.

• Ensure new employees follow the onboarding process and assess the performance and integration during the first 90 days.

Qualifications:

• Experience in a managerial retail role in a store/boutique setting

• Strong understanding of retail store operations and concepts

• Proven ability to lead and motivate a team

• Computer literate