Summary

Join Tod's as our Store Manager, a pivotal role that directly influences the brand's prestige and market success. This unique position offers the opportunity to lead with innovation, overseeing daily operations while ensuring an exceptional customer experience that aligns with Tod's luxury heritage.

Responsibilities

• You will lead and motivate the store team to increase sales and ensure efficiency, utilising your exceptional leadership skills to foster an environment of collaboration and respect.
• We expect you to manage financial aspects such as budgeting, forecasting, and analysing sales data to make informed decisions that drive profitability and growth for our Tod's store.
• You shall oversee all operational procedures within the store, ensuring compliance with company policies and standards for merchandise presentation, inventory control, and loss prevention strategies to safeguard assets.
• You will engage directly with customers to provide high-quality service and support, resolving any issues promptly to maintain customer satisfaction and loyalty to the Tod's brand.
• We expect you to implement marketing strategies and promotional events effectively to enhance brand visibility and attract new clientele while retaining existing ones.
• You shall conduct regular training sessions for all staff members to improve their product knowledge, customer service skills, and understanding of company policies, thereby enhancing overall store performance.
• You will collaborate with HR to recruit, onboard, and develop a high-performing team that embodies the values and standards of Tod's, ensuring they are equipped to meet the store's goals.
• We expect you to analyse market trends and competitor activities to identify opportunities for business growth and to adjust strategies accordingly, maintaining the competitive edge of the Tod's store in the luxury retail landscape.

Requirements

• You must possess a deep understanding of luxury retail management, including inventory control, visual merchandising, and customer service excellence.
• You should have the ability to lead by example, exhibiting strong leadership skills in coaching and developing team members to achieve store objectives.
• We expect you to demonstrate exceptional communication skills, enabling you to effectively interact with customers, team members, and corporate stakeholders.
• You need to show proven success in achieving sales targets through innovative sales strategies and customer engagement techniques.
• You are required to maintain operational standards of the store, ensuring compliance with company policies and procedures.
• We require your commitment to fostering an inclusive working environment that values diversity and encourages collaboration among team members.
• You should be adept at analysing sales data and market trends to make informed decisions for merchandise planning and promotional activities.
• You must ensure high levels of customer satisfaction through excellent service, handling customer complaints promptly and efficiently.