Key Responsibilities: 

Maximizing profitability:

Control of the store’s P&L

Maximise sales results willing to exceed targets.

Analyse business KPI’s including sell-in and sell-out in the area and ensure a high level performance culture proposing action plans if required. 

Preparation of reports on business results when required

Ensure the highest levels of customer service to support the growth of sales and develop customer loyalty 

People management:

Recruitment of staff according to the high luxury standards

Supervise that the induction and training is well supported 

Performance evaluation, conducts quarterly and annual appraisals with the teams. 

Coach and motivate the teams to increase sales 

Participate in ER issues reporting to HR.

Reinforce and ensure the application of the selling ceremony and CRM according to our guidelines

Manage the staff ROTAs to ensure shop floor is covered according to the the needs of the store

Ensure our grooming standards are complied with 

Stock and visual merchandising:

Ensure all policies are complied with attention to loss prevention

Supervise stock levels and ensures the stock policies are fully complied with a focus on loss prevention

Implement and maintain all visual merchandising to ensure the brand is represented with the highest standards. 

Other functions:

Ensure the stores comply with all retail policies and procedures.

Propose initiatives to improve the business in order to be competitive and effective.

Maintain awareness of the local market trends and monitor what competitors are doing. 

Supervise special promotions, displays and events in line with corporate directives 

Work closely with corporate teams 

  

Skills:

· Fluent in English 

· Minimum 10 years’ experience in management in the luxury retail industry

· Leadership skills. Ability to inspire, train, coach and inspire a team 

· Commercial vision and objectives driven

· Proven track record in achieving sales targets

· Excellent communication and 'people' skills 

· Strong commitment to customer service 

· Ability to work under pressure 

· Confidence, initiative and enthusiasm 

· Organizational, managerial and entrepeneurial skills

· Decision making ability

· Teamwork and relational skills 

· Good communication skills

· Empathy 

· Problem solving ability

· Flexible and capable to adapt to a changing and high paced environment