As the concession Manager, reporting to the General Manager EME, you will be an ambassador of the brand, effectively running the Boutique ensuring maximum profitability and productivity. You will be an inspiring and motivating leader and coach, developing the store team to higher performance. You will identify new business opportunities and implement actions to ensure your store meets sales targets and minimising stock loss, shrinkage and store operating costs.

KEY RESPONSIBILITIES:

Team Leadership & Engagement

• Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions
• Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L
• Take accountability alongside Store Support for the health and safety management of the store
• Supervise loss asset protection and risk management
• Control stock loss within the boutique budget and implement stock audits effectively
• Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control
• With support from Department Managers, ensure effective team operations e.g. rotas, payroll (with HR support)

Business & Client Development

• Develop the sales team to ensure their teams deliver the brands experience to every Client. Support them with consistent coaching, identify their development and training needs, and those of their team and partner with them to tailor individual action plans
• Identify, recruit and develop talents and work with HR to secure succession plans
• Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
• Take part in the recruitment, training, evaluation, motivation and development of the staff

Operations

• Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions
• Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L
• Take accountability alongside Boutique Support for the health and safety management of the store
• Supervise loss asset protection and risk management
• Control stock loss within the boutique budget and implement stock audits effectively
• Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control
• With support from Assistant Boutique Managers ensure effective team operations e.g. rotas, payroll (with HR support)

PROFILE & EXPERIENCE:

• Management retail experience.
• Existing International Clientele network
• Experience in managing VIP clients and events
• Excellent communication and relationship building skills
• Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity
• A passion for the brand and our collections
• Strong knowledge of fashion, trends and specifically RTW product division
• Fluency in a second language (preferred)