TASKS AND RESPONSIBILITIES

• Responsible for achievement of annual Boutique sales goals across all product categories.

• Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals.

• Ensure that all Clients experience outstanding service at all times.

• Conduct regular management touch bases to review performance, operations, and employee relations issues, and to develop overall business strategy.

• Oversee the process of staffing and scheduling of associates and ensure compliance with payroll budgets.

• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team.

• Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget.

• Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales.

• Develop product knowledge in coordination with Merchants and Training Team. 

• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns. 

• Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows, and contests.

• Report on product sell though and client feedback to make recommendations to the Merchandising Team.

• Manage all operational processes in partnership with the Operations Manager including Shipping & Receiving, Inventory, and Aftersales to minimize stock loss and maximize customer service.

• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.

• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.

• Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory. 

• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.

• Conduct Quarterly Emergency Procedures meeting with the entire staff, and provide management team and HR Department with updated emergency contact list as needed.

• Problem sole and develop strategies that support the Boutique’s service, efficiency, and productivity.

REQUIREMENTS

• 5-7 Years of luxury boutique management experience. 

• Strong understanding of the Luxury Fashion Industry and Luxury Clientele.

• Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results.

• Effectively delegate tasks and follow-up with Department Managers.

• Adjust priorities and manage time wisely in a fast-paced environment. 

• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand the material, and provide instructions to all employees. 

• Strong interpersonal, communication, organization, and follow-through skills. 

• Work a full-time schedule including nights, weekends, and holidays. 

• Travel as needed.

• Operate all equipment necessary to perform the job. 

• Ability to understand and apply all company policies and procedures.