Client Advisor at Valentino - Dweet

Dweet.

Our Services

Opportunities

Community

Blog

About

Client Advisor with Valentino

    • Location

      Paris, France

    • Employment type

      Permanent

    • Level

      Entry Level / Assistant

  • Expertise
    • Clienteling
    • Luxury Fashion Industry Knowledge
    • Sales

Summary

This Italian Luxury Fashion house is looking for a Customer Advisor to join their team. This is a permanent position based in Paris.

More information

Skills & Experience

Clienteling

(Advanced)

Luxury Fashion Industry Knowledge

(Advanced)

Sales

(Advanced)

Languages

French

(Fluent)

English

(Work Proficiency)

Job Description

Mission
Contribute to the in-store business through excellent clienteling and by achieving KPI objectives (conversion rate, cross-selling conversion rate, cross-selling, upselling, strategic zoning).

Role & responsibilities
Customer
  • Controls the customer journey.
  • Creates customer emotion and desire.
  • Engages prospects and existing customers based on the weekly plan defined by Store Management. 
  • Provides Couture Service in an impeccable manner, during all phases (sales preparation, greeting, customer exploration, product presentation, closing and goodbye).
  • Achieves sales performance and compliance with KPI's as requested by the Team Manager. 
  • Focus on developing and retaining existing customers, recruiting new customers and prospects in accordance with the company's CRM requirements.
  • Engages the customer at every sales opportunity - in-store visit, private meeting or telephone appointment. 
  • Actively participates in partnership and one-on-one sales.

Operations and Visual
  • Handles all sales and after sales activities (store returns, end of season, customer returns, repairs, complaints).
  • Ensures proper maintenance and replenishment of products in the sales area.
  • Knows the inventory of all categories to ensure the replenishment of the sales floor and maximize sales.
  • Follows operational and administrative procedures.
  • Liaises with the Store Visual Manager to ensure presentation guidelines are met; checks and reports guidelines; verifies and reports all relevant information to Store Management.
  • In the absence of an Operations team member, actively participates in the execution of operational tasks (including shipping and receiving).

Non-exhaustive list

Profile required
Experience in trade or sales, you have a professional attitude characterized by seriousness, organization and good presentation. You are dynamic, enthusiastic, and are known for your interpersonal skills. Sense of service, ability to adapt, team spirit, friendliness, curiosity and involvement are part of your your skills. Working English is essential.

Hiring in the luxury & fashion industry?

Post a job for free

Reach Dweet's community of carefully curated professionals from the fashion & luxury industries that are available for freelance, permanent or consulting opportunities.

Dweet.

An agile workforce for the new era of Fashion & Luxury.

  • Companies

  • Professionals

  • Information

© 2022 Dweet LTD. All rights reserved.

Privacy Policy
Cookies Policy