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Richemont

Sales Associate - Selfridges (Chloe)

Permanent

London, UK

Level

Coordinator / Executive

Skills

Experienced Sales Professional (Advanced)

Luxury Sales (Advanced)

Retail Sales (Advanced)

Languages

English (Native)

A Chloe stylist is an ambassador of the maison, in charge of welcoming every guest into the Chloe family. He/She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

A Client Relationship Owner:

  • Delivers exceptional customer service and takes pride in developing long-term relationships
  • Is aware of CRM targets and actively engages in all actions to reach them
  • Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
  • Consistently captures client data and takes notes of all qualitative information
  • Knows his/her portfolio of customers, and in particular the VICs he/she handles

An Omnichannel Business Partner:

  • Has at heart to offer excellent customer service and delivers strong business performance
  • Uses all omnichannel services available to grow sales
  • Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
  • Actively completes trainings and participates in all commercial activities set by the SM/ASM/HO
  • Consistently works to achieve given sales, KPIs and CRM targets
  • Is aware of local trading environment and competitors ‘activities

An Operations Excellence Supporter:

  • Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
  • Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
  • Implements all guidelines related to store and BOH management and participates in inventories
  • Supports after sales clients and follows up to ensure impeccable after sales service
  • Complies with established Richemont policies and standards

HOW WILL YOU EXPERIENCE SUCCESS WITH CHLOE?

We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.

An additional language would be beneficial, in particular Mandarin or Arabic.

Level

Coordinator / Executive

Skills

Experienced Sales Professional (Advanced)

Luxury Sales (Advanced)

Retail Sales (Advanced)

Languages

English (Native)

A Chloe stylist is an ambassador of the maison, in charge of welcoming every guest into the Chloe family. He/She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

A Client Relationship Owner:

  • Delivers exceptional customer service and takes pride in developing long-term relationships
  • Is aware of CRM targets and actively engages in all actions to reach them
  • Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
  • Consistently captures client data and takes notes of all qualitative information
  • Knows his/her portfolio of customers, and in particular the VICs he/she handles

An Omnichannel Business Partner:

  • Has at heart to offer excellent customer service and delivers strong business performance
  • Uses all omnichannel services available to grow sales
  • Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
  • Actively completes trainings and participates in all commercial activities set by the SM/ASM/HO
  • Consistently works to achieve given sales, KPIs and CRM targets
  • Is aware of local trading environment and competitors ‘activities

An Operations Excellence Supporter:

  • Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
  • Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
  • Implements all guidelines related to store and BOH management and participates in inventories
  • Supports after sales clients and follows up to ensure impeccable after sales service
  • Complies with established Richemont policies and standards

HOW WILL YOU EXPERIENCE SUCCESS WITH CHLOE?

We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.

An additional language would be beneficial, in particular Mandarin or Arabic.

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