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Sales Associate - Selfridges (Chloe)
Permanent contract
London, UK

A Chloe stylist is an ambassador of the maison, in charge of welcoming every guest into the Chloe family. He/She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

A Client Relationship Owner:

  • Delivers exceptional customer service and takes pride in developing long-term relationships
  • Is aware of CRM targets and actively engages in all actions to reach them
  • Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
  • Consistently captures client data and takes notes of all qualitative information
  • Knows his/her portfolio of customers, and in particular the VICs he/she handles

An Omnichannel Business Partner:

  • Has at heart to offer excellent customer service and delivers strong business performance
  • Uses all omnichannel services available to grow sales
  • Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
  • Actively completes trainings and participates in all commercial activities set by the SM/ASM/HO
  • Consistently works to achieve given sales, KPIs and CRM targets
  • Is aware of local trading environment and competitors ‘activities

An Operations Excellence Supporter:

  • Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
  • Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
  • Implements all guidelines related to store and BOH management and participates in inventories
  • Supports after sales clients and follows up to ensure impeccable after sales service
  • Complies with established Richemont policies and standards


We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.

An additional language would be beneficial, in particular Mandarin or Arabic.

Coordinator / Executive
Experienced Sales Professional (Advanced)
Luxury Sales (Advanced)
Retail Sales (Advanced)
English (Native)

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