The ideal candidate will be responsible for understanding design concepts, working with manufacturers to produce samples, coordinating logistics, organising marketing products and planning stock & inventory. You will report to the Head of Apparel while also coordinating strategies with the Managing Director. Your role will require a hands-on approach with both strategy and execution, with an opportunity to be a part of a growing team.

WHAT YOU WILL DO

Product:

• Assist the product design process from brief through to launch by managing critical paths
• Collate & provide feedback to production via the Head of Apparel
• Collaborate with internal and external partners to ensure we have robust production processes
• Conduct bi-weekly check-ins with Head of Apparel & Production Partners to keep visibility on progress and help offer solutions to any hold-ups
• Work with Marketing & Production on apparel content shoots

E-commerce:

• Support Head of Apparel with product forecasting, quantities, SKUs and details
• Manage and configure e-commerce website(s) back-end for appropriate product details and inventory level
• Analyze e-commerce platform to help define and setup applicable systems/applications
• Inventory Management and Planning
• Maintain a detailed production calendar to ensure designs, project green-lighting, production and delivery of apparel are on schedule
• Oversee the inventory planning process which includes collecting inventory needs from relevant stakeholders
• Identify and resolve discrepancies in inventory

Logistics:

• Place, monitor and manage all purchase orders to ensure the product arrives on time and in sync with the e-commerce calendar
• Create and manage warehouse orders through our 3PL to ensure stock is received correctly
• Work with Production Partners to facilitate stock movement prior to each product drop to various locations as needed
• Work with external 3PL partners to ensure quick shipment post product drop, ensure that orders are fulfilled in a timely manner

Customer Service:

• Manage customer support representatives and recommend improvements to workflow to automate responses and reduce response time

WHO YOU ARE

• You are a dynamic, spreadsheet-loving, calendar-obsessed individual
• You have strong soft skills and the ability to communicate effectively in person and via email
• You enjoy managing critical paths of production
• You have the ability to oversee complex processes from design to customer service
• You are a people person and can work closely with the relevant teams, agencies, software and stakeholders to ensure an excellent product & customer experience
• You love to be efficient in your work and can juggle multiple projects at once

KEY SOFTWARES

• Google Workspace Suite with advanced knowledge of Calendar & Sheets
• Shopify & Shopify Plus Experience
• Klayvio - email marketing, ShipBob - 3PL and Gorgias - Customer Service