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Quadrant

Operations Executive

Permanent

London, UK

As Apparel Operations Executive at Quadrant, you will have the opportunity to work with one of the fastest up-and-coming lifestyle brands in Esports, Gaming and Racing. Quadrant is an esports, content and apparel brand based in London, UK founded in part by Mclaren F1 Driver, Lando Norris alongside the Veloce Group. We are looking for an Apparel Operations Executive to manage production and timelines and grow the apparel department & business. This role will require a topline understanding of apparel, including product, marketing, e-commerce, inventory and customer service. You will be a crucial part of our small but growing team in charge of executing many key aspects of the process.

Level

Coordinator / Executive

Skills

Merchandising Strategies (Advanced)

Logistical Planning (Advanced)

Logistics Analysis (Advanced)

Fashion (Advanced)

Languages

English (Fluent)

The ideal candidate will be responsible for understanding design concepts, working with manufacturers to produce samples, coordinating logistics, organising marketing products and planning stock & inventory. You will report to the Head of Apparel while also coordinating strategies with the Managing Director. Your role will require a hands-on approach with both strategy and execution, with an opportunity to be a part of a growing team.

WHAT YOU WILL DO

Product:

  • Assist the product design process from brief through to launch by managing critical paths
  • Collate & provide feedback to production via the Head of Apparel
  • Collaborate with internal and external partners to ensure we have robust production processes
  • Conduct bi-weekly check-ins with Head of Apparel & Production Partners to keep visibility on progress and help offer solutions to any hold-ups
  • Work with Marketing & Production on apparel content shoots

E-commerce:

  • Support Head of Apparel with product forecasting, quantities, SKUs and details
  • Manage and configure e-commerce website(s) back-end for appropriate product details and inventory level
  • Analyze e-commerce platform to help define and setup applicable systems/applications
  • Inventory Management and Planning
  • Maintain a detailed production calendar to ensure designs, project green-lighting, production and delivery of apparel are on schedule
  • Oversee the inventory planning process which includes collecting inventory needs from relevant stakeholders
  • Identify and resolve discrepancies in inventory

Logistics:

  • Place, monitor and manage all purchase orders to ensure the product arrives on time and in sync with the e-commerce calendar
  • Create and manage warehouse orders through our 3PL to ensure stock is received correctly
  • Work with Production Partners to facilitate stock movement prior to each product drop to various locations as needed
  • Work with external 3PL partners to ensure quick shipment post product drop, ensure that orders are fulfilled in a timely manner

Customer Service:

  • Manage customer support representatives and recommend improvements to workflow to automate responses and reduce response time


WHO YOU ARE

  • You are a dynamic, spreadsheet-loving, calendar-obsessed individual
  • You have strong soft skills and the ability to communicate effectively in person and via email
  • You enjoy managing critical paths of production
  • You have the ability to oversee complex processes from design to customer service
  • You are a people person and can work closely with the relevant teams, agencies, software and stakeholders to ensure an excellent product & customer experience
  • You love to be efficient in your work and can juggle multiple projects at once


KEY SOFTWARES

  • Google Workspace Suite with advanced knowledge of Calendar & Sheets
  • Shopify & Shopify Plus Experience
  • Klayvio - email marketing, ShipBob - 3PL and Gorgias - Customer Service

Level

Coordinator / Executive

Skills

Merchandising Strategies (Advanced)

Logistical Planning (Advanced)

Logistics Analysis (Advanced)

Fashion (Advanced)

Languages

English (Fluent)

As Apparel Operations Executive at Quadrant, you will have the opportunity to work with one of the fastest up-and-coming lifestyle brands in Esports, Gaming and Racing. Quadrant is an esports, content and apparel brand based in London, UK founded in part by Mclaren F1 Driver, Lando Norris alongside the Veloce Group. We are looking for an Apparel Operations Executive to manage production and timelines and grow the apparel department & business. This role will require a topline understanding of apparel, including product, marketing, e-commerce, inventory and customer service. You will be a crucial part of our small but growing team in charge of executing many key aspects of the process.

The ideal candidate will be responsible for understanding design concepts, working with manufacturers to produce samples, coordinating logistics, organising marketing products and planning stock & inventory. You will report to the Head of Apparel while also coordinating strategies with the Managing Director. Your role will require a hands-on approach with both strategy and execution, with an opportunity to be a part of a growing team.

WHAT YOU WILL DO

Product:

  • Assist the product design process from brief through to launch by managing critical paths
  • Collate & provide feedback to production via the Head of Apparel
  • Collaborate with internal and external partners to ensure we have robust production processes
  • Conduct bi-weekly check-ins with Head of Apparel & Production Partners to keep visibility on progress and help offer solutions to any hold-ups
  • Work with Marketing & Production on apparel content shoots

E-commerce:

  • Support Head of Apparel with product forecasting, quantities, SKUs and details
  • Manage and configure e-commerce website(s) back-end for appropriate product details and inventory level
  • Analyze e-commerce platform to help define and setup applicable systems/applications
  • Inventory Management and Planning
  • Maintain a detailed production calendar to ensure designs, project green-lighting, production and delivery of apparel are on schedule
  • Oversee the inventory planning process which includes collecting inventory needs from relevant stakeholders
  • Identify and resolve discrepancies in inventory

Logistics:

  • Place, monitor and manage all purchase orders to ensure the product arrives on time and in sync with the e-commerce calendar
  • Create and manage warehouse orders through our 3PL to ensure stock is received correctly
  • Work with Production Partners to facilitate stock movement prior to each product drop to various locations as needed
  • Work with external 3PL partners to ensure quick shipment post product drop, ensure that orders are fulfilled in a timely manner

Customer Service:

  • Manage customer support representatives and recommend improvements to workflow to automate responses and reduce response time


WHO YOU ARE

  • You are a dynamic, spreadsheet-loving, calendar-obsessed individual
  • You have strong soft skills and the ability to communicate effectively in person and via email
  • You enjoy managing critical paths of production
  • You have the ability to oversee complex processes from design to customer service
  • You are a people person and can work closely with the relevant teams, agencies, software and stakeholders to ensure an excellent product & customer experience
  • You love to be efficient in your work and can juggle multiple projects at once


KEY SOFTWARES

  • Google Workspace Suite with advanced knowledge of Calendar & Sheets
  • Shopify & Shopify Plus Experience
  • Klayvio - email marketing, ShipBob - 3PL and Gorgias - Customer Service

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