This luxury brand is looking for an experienced Store Manager to become a key part of our team for our new store in London. Known for their iconic Italian craftsmanship and innovative designs, we pride ourselves on offering an unparalleled shopping experience. As a Store Manager, you will drive sales, lead a dedicated team, and ensure our store reflects the elegance and style that define the brand.

Scope

• Ensure the achievement of store sales budget
• Responsible for managing the store costs in an effective manner
• Responsible for the overall results of the store, working closely with all Managers (FoH and BoH) to ensure that the day-to-day activities build into the long term plan
• As a dynamic and inspiring leader, manage all activities to achieve store business objectives, demonstrating an excellent client experience
• Perform with high integrity in company compliance with Corporate departments
• Be an ambassador of the brand by promoting its values and ambitions within the brand.
• Key Holder

Key Accountabilities

• Empowered by the Retail Director/Area Manager/City Manager:
• guarantee the store profitability
• create the vision and tone for the store while at the same time driving a highly successful and profitable business with the partnership of both Regional/Corporate managements
• develop and implement business action plans to maximize sales for each product category and clients tier segment
• maintain a high sell through
• ensure the implementation and execution of all company initiatives within the store
• Ensure that the highest level of client service is provided motivating and challenging the Staff (FoH and BoH)
• Guarantee the full organization of company assets, for both the BoH and FoH guidelines
• Communicate company set KPIs and identify strategies to ensure that the performance standards are met
• Lead daily store meetings to communicate current business trends, relevant updates and motivate the store employees to perform
• Manage and support stock levels through direct communication with key business departments
• Assure stock fill-in on basics and purchase assortment to achieve store goals
• Lead the CRM processes in order to:
• guarantee the execution of the company’s CRM initiatives
• develop opportunities with loyal and potential clients
• Ensure Learning and Development activities for the store employees:
• overseeing training conducted by other Staff members ensuring that product knowledge, client service, systems, procedures and teamwork are adequately covered
• in collaboration with HR L&D, preparing individual development plans for the Staff, which include clear, measurable goals and performance reviews on timely bases
• conducting or supervising monthly coaching sessions with the store employees to review performance and provide constructive, timely feedback
• Provide the store schedules and leadership zoning, to ensure adequate floor coverage and timely submission of payroll records for all employees
• Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as, competitors’ performance
• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost
• Oversee the processing of daily incoming and outbound merchandise requests and shipments
• Guarantee the Visual Merchandising standards (note: Agile and Bottom Heavy clusters don’t include the role of Visual Merchandiser in store)
• Assure the inventory control
• Guarantee the overall store presentation that includes overseeing maintenance, housekeeping, professionalism and organization (BoH when available)
• Collaborate with Corporate departments for adhering to and enforcing all company’s policies and procedures
• Work with HR to:

Recruit and retain a high performing team

Ensure a consistent and branded onboarding experience for all new joiners

Participate to the Corporate review process for all store employees and set annual employees goals

Assure effective resolution for all the employee relations issues

Ensure Learning and Development activities for the store employees of FoH and BoH

• Assure excellent performance for the BoH team in order to:

Guarantee an effective support on the FoH activities

Be compliant with company procedures

• Assure the effective alignment of the Assistant Store Managers in order to guarantee the store profitability and ensure an excellent level of client service
• Perform other duties as directed

Specification addressed to Store Manager based in Agile Cluster

• Lead the Cashiers Staff and:
• supervise the cash operations making sure that transactions are done correctly without discrepancies
• ensure a strong level of awareness in regard to cash register operations and procedures
• revise and maintain cash activities to ensure that the company requirements are met
• Assure the stockroom organization to maximize the store productivity
• Guarantee the stock and inventory control and managing

Specification addressed to Store Manager based in Bottom Heavy multi-site Cluster

• Guarantee a strong collaboration with the Store Manager of BoH in order to smooth operations and facilitate the collaboration with the FoH and BoH teams

Note: the specific accountabilities of this role are to be customized and defined depending on the Multi-site department store structure (in this structure the Store Manager role might coexist with Store Director or it can be not expected, depending on the square meters/traffic/ … of the store)