Responsibilities:

• Cooperating with the Head Coach to create a unique shopping experience and deliver service excellence to our consumers
• Coordinating, supporting and supervising a diverse team and ensuring an excellent work atmosphere (e.g. recruitment, development, performance management, staffing)
• Implementing operational excellent processes and tools to reach sales targets, optimize services and improve the consumer satisfaction as well as to increase efficiency and productivity
• Overseeing various departments such as Commercial, Athlete and/or Consumer Experience
• Supporting Head Coach in implementing NIKE’s strategy in your store (e.g. sustainability, membership, digital services)
• Providing reports about store activities, local marketplace and consumer insights
• Ensuring that the store complies with all NIKE standards and guidelines
• Cooperating with your business partners across stores and HQ

Skills:

• A passion and love of sport
• 4+ years of experience in retail and/or leadership positions
• Fluent in written and spoken English
• Experience and competency in serving exceptional consumer service
• Ability to partner with stakeholders
• Ability to work autonomous and deal with ambiguity
• The talent to build, develop and promote a strong team
• Flexibility to work in shifts and on weekends