Key job responsibilities will include:

• Management of the Retail Excellence department, including a partnership with Capri L&D, frequent liaisons with global training teams, and line manager to the digital retail excellence coordinator (TBC).
• In partnership with the Global VP HR and regional presidents, execute and deliver the FY24 Retail Excellence strategy, including customer experience and client development, employee engagement, and corporate training initiatives.
• Gather global training requirements from regions in order to design, develop and implement future Retail Excellence training for Retail, Franchise, and wholesale employees. Adopt a train-the-trainer approach.
• Manage and evolve Retail Excellence programmes in line with changing business requirements and growth, key initiatives include product knowledge, selling skills, and onboarding evolution.
• Implement the training structure for both new and existing stores ensuring consistency, improving standards, communications, and practices

·       Help define retail training programmes and requirements in collaboration with HR and Talent functions to ensure that we are investing in our people and retention strategies, whilst ensuring world-class customer service

·       Following the recent launch of The JC Experience selling ceremony, support with follow-up, adoption, tracking, and KPI measuring.

·       Partnership with CRM and marketing teams to align on clienteling training activities.

·       Ad hoc training where required to support corporate and retail teams.

• Partner with Regional Retail leaders, Area Managers, and stores to ensure thorough training needs analysis and a consistent retail excellence approach.
• Participate and support where required at regional store manager training conferences.

·       Participate in special retail projects including Communications, Policies and Procedures, Employee Handbooks, etc.

·       Management and overseeing the Retail Excellence folder and training tools on CHOOHQ (internal intranet). Support the Retail Communications Manager with maintenance and upkeep.

·       Evaluate trainings and track KPI progress via a quarterly RX scorecard.

·       Work with Area Managers and store teams to ensure all retail employees representing Jimmy Choo are educated to an appropriate level on brand information, and heritage, including the adoption of the JC Brand Playbook.

·       To be an ambassador for the brand. Inspiring the teams through exceptional customer service training with the highest brand service standards.

·       Regular communication with the Field Trainers to ensure that training and store visits are planned thoroughly and in advance to maximise efficiency.

·       Adapt varied teaching methods and resources to ensure the training is fun, educational, and inclusive. Support evolving digital training tools and initiatives where possible.

Qualification/Education

·     Graduate calibre individual

·     Advanced-level Excel, PowerPoint and Microsoft Office

·     Must be fluent in English and a further language would be an advantage

Experience Required

·     The candidate must have had significant previous experience working within a Luxury Fashion Company managing multiple locations within Europe

·     Experience working within a boutique preferred

·     To have had have a successful track record of motivating people and driving business results through effective training programmes

Particular Skills/Knowledge Required

·     The ability to inspire, motivate and lead

·     Excellent communication and 'people' skills

·     A strong commitment to customer service

·     The ability to work under pressure and handle challenging situations

·     Confidence, drive and enthusiasm

·     Decision-making ability and a sense of responsibility

·     Planning and organizational skills

·     Commercial acumen

·     A capacity for innovation