YOUR RESPONSIBILITIES:

· Retail Excellence – Execute exceptional retail performance to ensure sales and service

o Develop & execute an annual sales plan to deliver the store sales target whilst meeting budget

o Understand & analyze the business needs, productivity, and KPIs and provide business insights

o Drive the daily performance animation through effective communication at store and SP level

o Lead the execution of retail excellence standards

o Partner with key stakeholders to leverage the knowledge of competitor activity and sales opportunities

· Operational Excellence – Execute exceptional operational performance to ensure quality and quantity of stock

o Identify & elevate out of stocks and merchandising needs to drive growth through product assortment and presentation optimization

o Own compliance of store operations, health and safety, maintenance, and store environment

· Team leadership and planning – improve the business value through leading talent/ individuals/ teams and the optimization of resources

o Align resources to reflect the store needs; traffic, client profile, and product potential

o Conduct daily and monthly team meetings to motivate and engage team

· Talent Management – acquisition, retention, development, and engagement of teams and individuals

o Recruit and develop the talent pipeline and build succession plans

o Build and develop best in class client-centric teams, assess team capabilities & build robust development plans

o Address and action performance management issues in a timely manner through consistent feedback

· Client Experience – Elevate in store experience consistently delivering memorable moments

o Identify and activate new client sources (third party/mall partnerships), with a focus on HNWC

o Coach and monitor team cultivation practices with CRM

o Execute events in partnership with PR & gain business alignment with a commercial goal

· Client Development – Deepen the relationship with our customers to drive lifetime loyalty and spend

o Ensure the highest levels of in-store luxury experience at all times

o Manage customers issues/complaints

YOUR QUALIFICATIONS:

· A minimum of 3-5 years of sales management experience within retail or luxury retail or relevant customer related experience

· Proven track record in people management, coaching, customer development, sales generation, and achievement of sales results.

· Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.). 

· Willingness to work non-traditional business hours including evenings, weekends, and holidays.

· Superior communication skills, both verbal and written, as well as interpersonal skills using positive leadership models. 

· Proven ability to work in a fast-paced, changing environment. 

· Proficiency in Microsoft Word, Excel, Outlook, Visio, PowerPoint, Client tracking systems, and Point of Sales (POS) system.

· Ability to present a business strategy to audiences utilizing current technology with strong professional presentation skills. 

· Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members.

· Dynamic team player with the ability to positively motivate staff and network locally and regionally to build relationships.

· Must have the authorization to work in the country where the position is based.

· Business proficiency in Swedish and English, but more languages will be advantageous.