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La Perla

Bicester Village - Store Manager

Permanent

Bicester, UK

This Italian Heritage luxury house is looking for a Store Manager for their new store opening in Bicester Village. A person responsible for managing all store operations according to the Company’s guidelines, policies, and procedures and developing the store customer's database.

Level

Senior Manager

  

Key responsibilities:

Maximising store profitability 

  • Maximize the store sales performance willing to exceed the targets set by the Company
  • Monitor and supervise the store staff to maximize sales 
  • Analyze selling and profitability of the store and take actions when required in order to obtain the highest profitability of the store
  • Deliver reports to management when required

Customer experience and clienteling

  • Ensure the highest levels of customer service to support the growth of sales and develop customer loyalty 
  • Maintain and expand the customer database by keeping accurate and relevant customer data and by delivering client outreach and clienteling actions
  • Resolve all customer problems and complaints in a quick and effective manner

Manage HR aspects

  • Recruiting, training, coaching, counseling, appraising and disciplining the store team 
  • Develop and motivate the store team in order to meet sales targets and follow the customer service standards to ensure the luxury experience 
  • Set goals for the store team, including KPIs
  • Conducting daily briefings with the store team 
  • Conduct annual appraisals and regular performance reviews for store team members
  • Ensure our grooming standards are complied

Stock and visual merchandising 

  • Enforcing and ensuring all policies and procedures are complied with attention to loss prevention
  • Manage stock levels and make key decisions about stock control following Company's procedures
  • Ensure that presentation and visual standards are respected according to the brand Visual Merchandising directives, strategy and guidelines

Other operational functions 

  • Organize special promotions, displays and events in line with corporate directives and when required from the Company 
  • Work closely with corporate teams 
  • Maintain awareness of market trends by monitoring local competitors and trends, innovations and technology developments within the industry

Skills:

  • Fluent in English 
  • Minimum of 5 years' experience in management in the luxury retail industry
  • Target driven
  • Proven track record in achieving sales targets
  • Experience in leadership, motivation, training and development of retail staff
  • Excellent communication and 'people' skills 
  • Strong commitment to customer service 
  • Ability to work under pressure 
  • Confidence, initiative and enthusiasm 
  • Organizational, managerial, and entrepreneurial skills
  • Decision-making ability
  • Teamwork and relational skills 
  • Good communication skills
  • Empathy 
  • Problem-solving ability
  • Flexible to adapt to a changing environment

Level

Senior Manager

This Italian Heritage luxury house is looking for a Store Manager for their new store opening in Bicester Village. A person responsible for managing all store operations according to the Company’s guidelines, policies, and procedures and developing the store customer's database.

  

Key responsibilities:

Maximising store profitability 

  • Maximize the store sales performance willing to exceed the targets set by the Company
  • Monitor and supervise the store staff to maximize sales 
  • Analyze selling and profitability of the store and take actions when required in order to obtain the highest profitability of the store
  • Deliver reports to management when required

Customer experience and clienteling

  • Ensure the highest levels of customer service to support the growth of sales and develop customer loyalty 
  • Maintain and expand the customer database by keeping accurate and relevant customer data and by delivering client outreach and clienteling actions
  • Resolve all customer problems and complaints in a quick and effective manner

Manage HR aspects

  • Recruiting, training, coaching, counseling, appraising and disciplining the store team 
  • Develop and motivate the store team in order to meet sales targets and follow the customer service standards to ensure the luxury experience 
  • Set goals for the store team, including KPIs
  • Conducting daily briefings with the store team 
  • Conduct annual appraisals and regular performance reviews for store team members
  • Ensure our grooming standards are complied

Stock and visual merchandising 

  • Enforcing and ensuring all policies and procedures are complied with attention to loss prevention
  • Manage stock levels and make key decisions about stock control following Company's procedures
  • Ensure that presentation and visual standards are respected according to the brand Visual Merchandising directives, strategy and guidelines

Other operational functions 

  • Organize special promotions, displays and events in line with corporate directives and when required from the Company 
  • Work closely with corporate teams 
  • Maintain awareness of market trends by monitoring local competitors and trends, innovations and technology developments within the industry

Skills:

  • Fluent in English 
  • Minimum of 5 years' experience in management in the luxury retail industry
  • Target driven
  • Proven track record in achieving sales targets
  • Experience in leadership, motivation, training and development of retail staff
  • Excellent communication and 'people' skills 
  • Strong commitment to customer service 
  • Ability to work under pressure 
  • Confidence, initiative and enthusiasm 
  • Organizational, managerial, and entrepreneurial skills
  • Decision-making ability
  • Teamwork and relational skills 
  • Good communication skills
  • Empathy 
  • Problem-solving ability
  • Flexible to adapt to a changing environment

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