Key responsibilities:

Maximising store profitability 

• Maximize the store sales performance willing to exceed the targets set by the Company
• Monitor and supervise the store staff to maximize sales 
• Analyze selling and profitability of the store and take actions when required in order to obtain the highest profitability of the store
• Deliver reports to management when required

Customer experience and clienteling

• Ensure the highest levels of customer service to support the growth of sales and develop customer loyalty 
• Maintain and expand the customer database by keeping accurate and relevant customer data and by delivering client outreach and clienteling actions
• Resolve all customer problems and complaints in a quick and effective manner

Manage HR aspects

• Recruiting, training, coaching, counseling, appraising and disciplining the store team 
• Develop and motivate the store team in order to meet sales targets and follow the customer service standards to ensure the luxury experience 
• Set goals for the store team, including KPIs
• Conducting daily briefings with the store team 
• Conduct annual appraisals and regular performance reviews for store team members
• Ensure our grooming standards are complied

Stock and visual merchandising 

• Enforcing and ensuring all policies and procedures are complied with attention to loss prevention
• Manage stock levels and make key decisions about stock control following Company's procedures
• Ensure that presentation and visual standards are respected according to the brand Visual Merchandising directives, strategy and guidelines

Other operational functions 

• Organize special promotions, displays and events in line with corporate directives and when required from the Company 
• Work closely with corporate teams 
• Maintain awareness of market trends by monitoring local competitors and trends, innovations and technology developments within the industry

Skills:

• Fluent in English 
• Minimum of 5 years' experience in management in the luxury retail industry
• Target driven
• Proven track record in achieving sales targets
• Experience in leadership, motivation, training and development of retail staff
• Excellent communication and 'people' skills 
• Strong commitment to customer service 
• Ability to work under pressure 
• Confidence, initiative and enthusiasm 
• Organizational, managerial, and entrepreneurial skills
• Decision-making ability
• Teamwork and relational skills 
• Good communication skills
• Empathy 
• Problem-solving ability
• Flexible to adapt to a changing environment