About the Role

Embark on an exciting journey with Valentino as a Sales Advisor in a bustling department store. Your mission is to augment in-store business expansion by providing superior client service and achieving key performance indicators. This encompasses enhancing conversion rates, upselling, cross-selling, increasing average transaction value, and implementing strategic zoning.

Responsibilities

In this role, your focus will be divided into three core sections - client engagement, team contribution, and operational & visual tasks. These include:

• Offering high-end customer service by assisting customers with their inquiries, providing product information, and personalized recommendations.
• Evoking customer emotion and desire to amplify the client experience.
• Ensuring customer satisfaction through proactive follow-ups post-purchase to resolve any concerns or questions.
• Meeting personal sales goals and aiding the team in achieving collective targets.
• Maintaining an organized sales floor with properly displayed and labeled products.
• Collaborating with the store management to participate in training sessions and employing effective sales strategies.

Key Competencies

The ideal candidate for this role should demonstrate:

• Exceptional couture manners and empathy, reflecting Valentino’s values.
• A human touch in customer engagement.
• Comprehensive understanding and belief in the brand's story and mission.
• Informed awareness about the brand's happenings, both locally and globally.
• Team spiritedness and contribution to the store's overall operation.
• A positive and friendly attitude, capable of forming relationships with customers and offering an enjoyable shopping experience.
• The capability to swiftly identify customer needs and provide personalized advice based on their preferences and style.
• Bilingual proficiency in French and English for effective communication with international clients.