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Valentino

Sales Associate

Permanent

Paris, France

Level

Entry Level / Assistant

Skills

Advising Clients (Intermediate)

Attention to Detail (Advanced)

Clienteling (Intermediate)

Customer Service (Advanced)

Luxury (Intermediate)

Product Knowledge (Intermediate)

Market Knowledge (Intermediate)

Sales Organization Leadership (Intermediate)

Team Culture (Advanced)

Visual Merchandising (Intermediate)

Languages

French (Fluent)

Portuguese (Fluent)

English (Work Proficiency)

About the Role

Embark on an exciting journey with Valentino as a Sales Advisor in a bustling department store. Your mission is to augment in-store business expansion by providing superior client service and achieving key performance indicators. This encompasses enhancing conversion rates, upselling, cross-selling, increasing average transaction value, and implementing strategic zoning.


Responsibilities

In this role, your focus will be divided into three core sections - client engagement, team contribution, and operational & visual tasks. These include:

  • Offering high-end customer service by assisting customers with their inquiries, providing product information, and personalized recommendations.
  • Evoking customer emotion and desire to amplify the client experience.
  • Ensuring customer satisfaction through proactive follow-ups post-purchase to resolve any concerns or questions.
  • Meeting personal sales goals and aiding the team in achieving collective targets.
  • Maintaining an organized sales floor with properly displayed and labeled products.
  • Collaborating with the store management to participate in training sessions and employing effective sales strategies.


Key Competencies

The ideal candidate for this role should demonstrate:

  • Exceptional couture manners and empathy, reflecting Valentino’s values.
  • A human touch in customer engagement.
  • Comprehensive understanding and belief in the brand's story and mission.
  • Informed awareness about the brand's happenings, both locally and globally.
  • Team spiritedness and contribution to the store's overall operation.
  • A positive and friendly attitude, capable of forming relationships with customers and offering an enjoyable shopping experience.
  • The capability to swiftly identify customer needs and provide personalized advice based on their preferences and style.
  • Bilingual proficiency in French and English for effective communication with international clients.

Level

Entry Level / Assistant

Skills

Advising Clients (Intermediate)

Attention to Detail (Advanced)

Clienteling (Intermediate)

Customer Service (Advanced)

Luxury (Intermediate)

Product Knowledge (Intermediate)

Market Knowledge (Intermediate)

Sales Organization Leadership (Intermediate)

Team Culture (Advanced)

Visual Merchandising (Intermediate)

Languages

French (Fluent)

Portuguese (Fluent)

English (Work Proficiency)

About the Role

Embark on an exciting journey with Valentino as a Sales Advisor in a bustling department store. Your mission is to augment in-store business expansion by providing superior client service and achieving key performance indicators. This encompasses enhancing conversion rates, upselling, cross-selling, increasing average transaction value, and implementing strategic zoning.


Responsibilities

In this role, your focus will be divided into three core sections - client engagement, team contribution, and operational & visual tasks. These include:

  • Offering high-end customer service by assisting customers with their inquiries, providing product information, and personalized recommendations.
  • Evoking customer emotion and desire to amplify the client experience.
  • Ensuring customer satisfaction through proactive follow-ups post-purchase to resolve any concerns or questions.
  • Meeting personal sales goals and aiding the team in achieving collective targets.
  • Maintaining an organized sales floor with properly displayed and labeled products.
  • Collaborating with the store management to participate in training sessions and employing effective sales strategies.


Key Competencies

The ideal candidate for this role should demonstrate:

  • Exceptional couture manners and empathy, reflecting Valentino’s values.
  • A human touch in customer engagement.
  • Comprehensive understanding and belief in the brand's story and mission.
  • Informed awareness about the brand's happenings, both locally and globally.
  • Team spiritedness and contribution to the store's overall operation.
  • A positive and friendly attitude, capable of forming relationships with customers and offering an enjoyable shopping experience.
  • The capability to swiftly identify customer needs and provide personalized advice based on their preferences and style.
  • Bilingual proficiency in French and English for effective communication with international clients.

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