Responsibilities

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including: Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS).

• Maintain a strong drive for results and a positive, team first attitude at all times.

• Ensure a welcoming client focused environment, which includes offering best in class service in person, over the phone, and through electronic communication

• Demonstrate exceptional product knowledge by engaging clients through detailing the craftsmanship and narrative of products.

• Develop vast and dynamic local and international client book and network; possess ability to grow this book/network.

• Partner with store and corporate management teams to ensure that each client issue is properly resolved to the benefit of the business.

• In coordination with management, participate in floor moves, merchandising, visual merchandising, and housekeeping as needed.

• Assist in preparing, packing, and wrapping merchandise upon request.

• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.

Requirements

• Must have 3+ years Retail Sales and/or Client Service experience in a luxury consumer goods environment.

• High school or equivalent education, preferred.

• Ability to develop strong and lasting relationships with people through strong communication, organisation, and follow-through skills.

• Strong drive for business results with a passion for creativity, fashion, and the brand.

• Provide outstanding customer service across all mediums (in-person, written, phone, etc).

• Read, count, and write to accurately complete all business and client-related transactions.

• Ability to prioritise tasks and manage time in a fast-paced environment.

• Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled.

• Ability to operate all equipment necessary to perform the job (answering phones, operating cash register, using computers) and all other office equipment.

• Can stand for extended periods, move/handle boxes and bags, must be able to lift at least 30lbs.

• Willingness to adhere to all company policies, procedures, regulations, and standards